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Posted by
Henagon

How to find already existing entry in buddylist

In the Management Console I get an error "BuddyAlreadyExists: 12" while trying to rearrange our 50 Lists with over 1000 entries. (Some folders were created by deprecated users, which is why we now want to merge/move the entries)

Is there a way to find the already existing Buddy without klicking every single ones property and check the TV-ID?

The searchfield doesn't find IDs...

Greetings and thanks from Germany.

3 Replies
1 Accepted Solution

Accepted Solutions
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Posted by Community Manager
Community Manager
Solution

Re: How to find already existing entry in buddylist

Hi @patrickehret 

Which search field are you using?

When I am typing an ID both in the Management Console (underneath my profile name) as well as in the computers & contacts list, I get results for IDs.

1. MCO: Search field_MCO.png

2. TeamViewer Search field_TV.png

Best,

Esther

Community Manager

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View solution in original post

3 Replies
Highlighted
Posted by Community Manager
Community Manager
Solution

Re: How to find already existing entry in buddylist

Hi @patrickehret 

Which search field are you using?

When I am typing an ID both in the Management Console (underneath my profile name) as well as in the computers & contacts list, I get results for IDs.

1. MCO: Search field_MCO.png

2. TeamViewer Search field_TV.png

Best,

Esther

Community Manager

Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button. Find more information here: Knowledge Base | Community Blog | How to get started

View solution in original post

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Posted by
Henagon

Re: How to find already existing entry in buddylist

You are right! Sorry and thank you...

I've copied the ID from the properties and there was a little "space" at the end - so the searchfield showed me nothing.

My fault.

Highlighted
Posted by Community Manager
Community Manager

Re: How to find already existing entry in buddylist

Top - thanks for your reply!

I am glad to hear we could "fix" it that quickly 🙌

Have a great day,

Esther

Community Manager

Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button. Find more information here: Knowledge Base | Community Blog | How to get started