I enabled two factor authentication, my mobile has crashed and I do not have a recovery code

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dpolivaev2
dpolivaev2 Posts: 1
in General questions

I enabled two factor authentication, my mobile has crashed and I do not have a recovery code. How can I get access to my original account again?

Now I had to create another account, but it feels like a horrible hack.

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  • Fiona_G
    Fiona_G Posts: 689 Staff member 🤠
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    Hi @dpolivaev2,

    Thank you for your post.

    The two-factor authentication can not be deactivated by TeamViewer. If you lose your recovery key, you will also lose access to all TeamViewer features where your account is needed.

    If the security code generated by your authenticator app does not work, this could be caused by the time being incorrect on your mobile device where the app is running. You can try the troubleshooting in this article.

    If you believe it's a hack, please have a look at this article about TeamViewer and Scamming and report what happened to you via this page: Report a scam.

    Our dedicated team will assist you with this issue.

    Kind regards,

    Fiona

    Fiona_G
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