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Posted by

Impossible to control remotely

Hi, I have the following problem when wanting to use teamviewer remotely. I connect to the remote computer I see the desktop but I don't see the cursor of the mause and I can't control it.
The operating system of both computers is mac os catalina.
I appreciate you can help me find a solution.
A greeting .

2 Replies
Posted by Community Manager
Community Manager

Re: Impossible to control remotely

Hi @cerpach71 

Thanks for your post. 

You might find a solution to your issue in this reply from @MoreCoffee : Re: TeamViewer is preparing for macOS Catalina

I hope this helps you.

Best, Esther

Community Manager

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Posted by

Re: Impossible to control remotely

On the Mac System Preferences, change the settings for Security & Privacy > Screen Recording > TeamViewer to allow.  This is what sends the screen output to your screen.  You need to be in front of the remote Mac to do this, or have someone do it for you.