Licence doesn't activated after 2 weeks

tamas_buki
tamas_buki Posts: 1
in General questions

Hello Support,

I made a Business subscription 2 weeks ago, went trough the activating process, all status green (subscription and invoice), but the client says it's a free acount.

I signed in with the business account, still says it's free.

Help me please!

ty

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  • Esther
    Esther Posts: 4,052 Former Community Manager

    HI @tamas_buki 

    After the activation of the license, you should be able to see it. My recommendation is to give our service team a call to get this resolved quickly.

    Best, Esther

    Former Community Manager

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