Have been locked out of my Account (Free)
Have asked for a password rest more than 10 times. No password reset Email
Have used the application "I forgot my password". No password reset Email
Have used Edge "I forgot my password" . No password reset Email
Have used IE11 "I forgot my password". No password reset Email
Have used Chrome "I forgot my password". No password reset Email
Have used another PC. No password reset Email
Have sent a ticket to Support Ticket ID: 2950502 on 23/01/2017 Automated reply. No password reset Email
Asked again 02/02/2017 Automated reply. No password reset Email
What do I have to do to get my account unlocked.
Solved! Go to Solution.
Still locked out of account.
Forgot to mention in original post that I had to register a new account to post in the forum as I had been locked out of the forum aswell
Have requestedover 20 more password resets no email received
Another requet to support to unlock my account. NOTHING
Teamviewer LOCKED me out of my account to force a password reset something to do with YAHOO and I have tried 2 different computers 3 different browsers 3 requests to support and nothing why?
Could I not be getting email with password link because I have a yahho.co.uk email.
Could a mod post a link where I can get a password reset PLEASE
Can you share the solution, please?
I recently tried to access my account to change the password. I realized (unfortunately too late) that the account was tied to an old, abandoned Email, that I no longer use. So here is the problem, how do I change my account password. and update the email address? I've also discontinued my land line.
So I need to update that to my android phone (ZTE Axon 7 Unlocked).
What should I do in this case?
In one of my post I said I'd submitted a ticket but now it says you need to be a licensed user.
If it's a paid account you can Submit a Ticket or phone them
Other wise I'd start a new post and ask a mod to help
I have exactly the same problem, that's why I landed here.
Hours spent asking the new password email, reading forums, and nothing comes in my mailbox.
I regulary help my family and friends with computer problems, so I have a dozen computers registered. Just creating a new account is not the better solution, and the lock syndrom can happen again. The more frustrating thing is I have no idea why my account is blocked, and why I don't receive this unlock email.
Can a staff member help?
PS: of course, this is a new account, since forum was not accessible with the real one...
I am unable to login too. Please can a mod unlock my account. I'll provide details on request as this is not my main account.
I haven't found any way to unlock my account either. I just set up a new account and use that one. I basically just wrote off my original account.