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Posted by
Electron

Mouse clicks not working Ver 15

Both Local and remote computers are Windows 10 machines running the free version 15. It has worked successfully up until the other day. The cursor moves on the remote computer but the remote doesn't respond to clicks. 

Any thoughts? Thanks.

Eileen

 

 

4 Replies
4 Replies
Posted by Moderator Moderator
Moderator

Re: Mouse clicks not working Ver 15

Hello @ecoplnd

Thank you for your message. 🙌

Could you check if you have Full access in the TeamViewer options of your local computer?

To check this, please go to Extras → Options → Advanced → Advanced settings for connections to other computers and make sure it is set on Full access:

TeamViewer options.png

I hope this could help. 🍀

If not, do not hesitate to ask your questions here.

Cheers,

Jean

French Community Moderator

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Posted by
Henagon

Re: Mouse clicks not working Ver 15

Hi,

I have full access, but sometimes I have this issue. I have to send someone to the location to restart teamviewer and that's not a solution. I can also not user the option in Teamviewer 15 to Reboot the remote computer?

Is there a solution for this? My Version is 15.7.7 and it is a payed version.

Thanks

Cau

 

 

 

Posted by
Photon

Re: Mouse clicks not working Ver 15

I'm on version 15.10.5 business license and get this problem. Is there any further advice?

Posted by
Henagon

Re: Mouse clicks not working Ver 15

No, no solution yet.