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Posted by
Henagon

No Password

I'm trying to help my 87 year old Uncle. He has a Mac I have a PC. He downloaded the latest version and installed it (our versions were not compatible so the udate was necessary). I was able to connect with the ID he gave me (authenticating) but he did not have a password. All it showed was "-". I found what I believe to be the solution  Click Extras --> Options --> Security....

However he says when he clicks EXTRA there is no "Options". I am so close to being able to help him any suggestions. I don't know anything about his computer or IOS version.

Anysuggestions would be greatly appreciated

1 Reply
1 Accepted Solution

Accepted Solutions
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Posted by Moderator Moderator
Moderator
Solution

Re: No Password

Hello @Jerry1951,

Thank you for your message and welcome in the Community! 🙌

On the mac, your uncle needs to click on TeamViewer (on the top left corner) and then on Preferences. This will open the TeamViewer options.

Screen Shot 2020-01-07 at 10.11.20 AM.png

I hope this could help. 🍀

If not, do not hesitate to ask your questions here. 👇

Best,

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

View solution in original post

1 Reply
Highlighted
Posted by Moderator Moderator
Moderator
Solution

Re: No Password

Hello @Jerry1951,

Thank you for your message and welcome in the Community! 🙌

On the mac, your uncle needs to click on TeamViewer (on the top left corner) and then on Preferences. This will open the TeamViewer options.

Screen Shot 2020-01-07 at 10.11.20 AM.png

I hope this could help. 🍀

If not, do not hesitate to ask your questions here. 👇

Best,

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

View solution in original post