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Posted by
Neutron

QuickSupport: Version out-of-date: Update the remote TeamViewer

Hello Community,

whenever I try connecting to another Computer running the newest custom QuickSupport-Module, it says "Version out-of-date: Update the remote TeamViewer". When I x out that popup, the next message appears: "Unable to connect. Reason unknown."

I hope you can help me.

Best regarts and thanks in advance,

Marco

10 Replies
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Posted by Moderator Moderator
Moderator

Re: QuickSupport: Version out-of-date: Update the remote TeamViewer

Hello @marco_a_fischer,

Thank you for your message.

Could you please try to:

  1. Reinstall the latest version of the QuickSupport via the link: TeamViewer QuickSupport
  2. Restart the TeamViewer service on your local computer

Hint:
- Execute "run", type "services.msc" and press OK
- Now find TeamViewer, and restart it by doing a right click.

Then, restart the TeamViewer application. It should work again.

I hope this could help. If not, do not hesitate to contact us again.

Cheers

Jean Kinzler

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

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Posted by
Photon

Re: QuickSupport: Version out-of-date: Update the remote TeamViewer

@JeanK 

i am having the same issue.

when i try to use the download link it is not my custom one and on my end it says i need to buy teamviewer.

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Posted by Moderator Moderator
Moderator

Re: QuickSupport: Version out-of-date: Update the remote TeamViewer

@TyGeek97,

Thank you for your message.

You seem to get the commercial use suspected message.

This is something different.

For this issue, please refer to the following article: TeamViewer thinks I’m using the software commercially!

Cheers

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

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Posted by
Henagon

Re: QuickSupport: Version out-of-date: Update the remote TeamViewer

@JeanK, I am having the same problem as @marco_a_fischer. Whenever I try to install quicksupport through a custom module on a remote computer, everything works fine until I try to connect. On the local end I get a notification that I have been assigned a service case, but when I try to connect via a remote confirmation, this message pops up:

11.PNG
followed by this message
22.PNG

I am using the latest version of teamviewer (14.5.1691). If you know how to fix this problem, please let me know. 

Thanks,
Mitch /\rseneau

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Posted by
Photon

Re: QuickSupport: Version out-of-date: Update the remote TeamViewer


@mitcharseneau wrote:

@JeanK, I am having the same problem as @marco_a_fischer. Whenever I try to install quicksupport through a custom module on a remote computer, everything works fine until I try to connect. On the local end I get a notification that I have been assigned a service case, but when I try to connect via a remote confirmation, this message pops up:

11.PNG
followed by this message
22.PNG

I am using the latest version of teamviewer (14.5.1691). If you know how to fix this problem, please let me know. 

Thanks


This is a very informative blog for me. I am very much benefited after reading this blog. Keep sharing.

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Posted by
Photon

Re: QuickSupport: Version out-of-date: Update the remote TeamViewer

this solution does not work

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Posted by
Digon

Re: QuickSupport: Version out-of-date: Update the remote TeamViewer

I have Lifetime License, and has the same issue as @marco_a_fischer and @mitcharseneau. I've search through the community, but seems there's no solution to this problem, yet.

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Posted by
Electron

Re: QuickSupport: Version out-of-date: Update the remote TeamViewer

Same problem for us. Was this ever solved by teamviewer ?

teamviewer-error.PNGteamviewer-error2.PNG

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Posted by
Henagon

Re: QuickSupport: Version out-of-date: Update the remote TeamViewer

@ÆGIS No, I wish there was a way to get in direct contact with the support team, but unfortunately we just have to wait until someone solved the issue here.

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Posted by
Henagon

Re: QuickSupport: Version out-of-date: Update the remote TeamViewer

no one was able to solve the problem?