I am trying to connect to a remote computer for file transfer. When I try to connect, the status gets stuck at "Authenticating..." for about 5-10 minutes. Sometimes, after this prologed wait, I get a message reading, "The password you have entered is invalid, please try again." I have tried logging on to the same remote computer with two of my systems, one on Mac and one on Windows 7 but getting the same problem. Mysteriously, on one occasion, I was able to connect to the same remote computer by cancelling passwordd promt. It seems like a bug to me. Details below are provided for the Windows 7 version of Team viewer: My Team Viewer Version: 12.0.82216 OS: Windows 7
Is the remote computer set to confirm connections? You may be stuck at authentication because there is a prompt on the remote computer waiting for approval.
Options > Advanced > Access Control
May also want to confirm there aren't any settings under white and black list that may be giving you problems.
Hi, Thanks for your prompt resposne. I don't think this is the issue, howeer, I have asked my friend (on the partner computer) to double check his settings.
Nope, the settings are fine. There is no prompt wating at my friends computer. and there is nothing in the black or white lists. I am able to connect to another system fine.