The subscription price of 600/yearly wouldn’t be crazy if this policy part is out of the terms and conditions “If you cancel your subscription, you can return to V11 and use the license as long as you like. However, you will not be able to update the license past V11.” And the reason why this affect us are the following:
I know TeamViewer is a really good remote support tool, and I know for sure there are people like me who are willing to pay, but not with all the disadvantages this subscription plans carry on
Thank you for taking the time to speak with me over the phone yesterday.
As we discussed, the subscription license provides additional value that is not included with your current Version 11 Premium License. With the subscription option, you will be able to start using Version 12 immediately, and then also have access to any new features or versions as soon as they are released during your subscription. You will no longer have to worry about version incompatibilities with your customer as you will always have the newest version of TeamViewer with your subscription.
In addition, you will also gain a license for servicecamp, an all in one ticketsystem/helpdesk that will allow you prioritize, track and manage incoming support requests for your organization, which is not available with your Version 11 Premium license. We discussed how this will help your organization and provide additional value as your customers will simply email you with their issue, and servicecamp will convert their email to a ticket for your team.
When we ended our conversation yesterday, you let me know what you will probably migrate your license, but need some additional time to think about it. I understand that this is an important decision, and I want you to be completely comfortable with the subscription before you move forward with it. If you have any additional questions and concerns, please call me at 1800-951-4573, option 2.
I feel your pain on this one. I am on the other side where I keep my TeamViewer Licenses upgraded every year. BUT I work with several vendors who do not... One of them is all the way back at TeamViewer 8 :smileyfrustrated: ...When ever I work with them it is a PITA because they can't connect to my host. It would be nice if there was a policy or setting that would let TeamViewer12 systems have reverse compatablility with older version... Even if it required I say yes at the time of connection.
at the end we decided to stay on TeamViewer11, the new features sound great but beside servicescamp we don’t see any "new feature" there are only improvement, and the servicescamp is that kind of things that ones you offer to your clients and they get used to it, you cannot just take it out and tell them you won’t offer that anymore and then, in our case, downgrade their version to TV11, specially in 2 year when you are running TV14.
This subscription option it is something that ones the get in, get out is impossible, especially when you have a business reputation that you have to keep "5 starts"