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Posted by
Henagon

The number of computers in your list exceeds the maximum for free users

Hi,

I have upgraded my free TeamViewer licence to business licence but when I try to add an end-point computer into "My Computers" list I get message "The number of computers in your list exceeds the maximum for free users". I should have "unlimited endpoints" now. What should I do?

7 Replies
7 Replies
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Posted by Community Manager
Community Manager

Re: The number of computers in your list exceeds the maximum for free users

Hi @KalleU

Thanks for your post.

Can you try to log out of your Computers & contacts list and after that sign in again.

Does the problem still persist?

Thanks, Esther

Community Manager

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Posted by
Henagon

Re: The number of computers in your list exceeds the maximum for free users

Yes, the problem is still the same.

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Posted by Community Manager
Community Manager

Re: The number of computers in your list exceeds the maximum for free users

Hi again Kalle,

can you please check in your TeamViewer under Help --> About TeamViewer, if your license is correctly activated on your account? It should say: Account license: Business.

Thanks again, Esther

Community Manager

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Posted by
Henagon

Re: The number of computers in your list exceeds the maximum for free users

Hi again,

I see
License: Free
Account License: Business

Untitled.jpg

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Posted by Community Manager
Community Manager

Re: The number of computers in your list exceeds the maximum for free users

Hi Kalle,

Thanks for the screenshot!

I am afraid, that you´ll have to raise a ticket with our support team so that they can have a look at it in more detail.

Sorry, that I cannot help you directly, but I would be happy to hear your feedback about what the issue was. 

All the best, Esther

Community Manager

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Posted by
Henagon

Re: The number of computers in your list exceeds the maximum for free users

Hi,

I still haven't got solution to this isssue. What should I do?

Highlighted
Posted by
Henagon

Re: The number of computers in your list exceeds the maximum for free users

Hi, I still haven't got solution to this isssue. What should I do?