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Posted by
Henagon

Upgrading TeamViewer using client ID

Hello,

I am trying to upgrade user computers from Teamviewer v11 to Teamviewer v15. Currently all the user's are associated with out business account(v11) and recently we got a corporate license(v15). All the client computers are still in v11, I do have their ID. Can I upload all of their ID to the new teamviewer account at once, instead of adding them 1 by 1. Also, is there anyway I can force update their teamveiwer to v15 all at once.

1 Reply
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Posted by Moderator Moderator
Moderator

Re: Upgrading TeamViewer using client ID

Hello @OwenAhmed,

Thank you for your message. 🙌

If your devices are assigned to your account, you can force an automatic update on your devices via TeamViewer policy.

We explain how to set up a TeamViewer policy in this Knowledge Base article right here: How to add a new settings policy 

I hope this could help. 🍀

If not, do not hesitate to ask your questions here. 👇

Best regards

Jean

French Community Moderator

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