Highlighted
Posted by
Digon

When I upgrade it wont connect. It keeps repeating the update message

It wont connect and it says I must uprade my version. I upgrade but it still wont connect and the same message keeps coming up again and again

7 Replies
7 Replies
Highlighted
Posted by TeamViewer Staff
TeamViewer Staff

Re: When I upgrade it wont connect. It keeps repeating the update message

Hi linebuster, 

Please, could you send a screenshot of the issue? And tell me which version of TeamViewer you are using?

 

Thanks in advance for your answer,

Mael 

Mael
Highlighted
Posted by
Digon

Re: When I upgrade it wont connect. It keeps repeating the update message

Hi there,

The version I am working from at a client is 12.0.89970

The error message coming up is "Your partner uses a newer version of TV. Would you like to update TV now to establish a connection"

I try to update to 12.0.95388 or 13.1.3629 .....the icon disappears , it comes back as TV12 & when Itry to connect, the same error message comes up.

 

Many thanks

Julian

Highlighted
Posted by TeamViewer Staff
TeamViewer Staff

Re: When I upgrade it wont connect. It keeps repeating the update message

Hi again, 

You can directly reply to this message. You have also the function to add your screenshot to your post. 

Mael
Highlighted
Posted by
Digon

Re: When I upgrade it wont connect. It keeps repeating the update message

Mael,

How do I attach a screenshot

 

Julian

Highlighted
Posted by TeamViewer Staff
TeamViewer Staff

Re: When I upgrade it wont connect. It keeps repeating the update message

Hi Julian, 

To add file(s) first click on reply and then in the bottom left of the text box you will see a button called "choose files" 

Mael 

Mael
Highlighted
Posted by
Digon

Re: When I upgrade it wont connect. It keeps repeating the update message

Hi Mael,

Firstly I can see no button called "choose files".

Secondly I deleted TV from the computer and tried to reinstall v13 but the download was aborted.

Now I cannot instal any version on my computer

regards

Julian

Highlighted
Posted by TeamViewer Staff
TeamViewer Staff

Re: When I upgrade it wont connect. It keeps repeating the update message

Hi Julian, 

Well without seeing any error message I can only advice you to : 

- If you are using TeamViewer into a business environment: Please check if the firewall allows TeamViewer. 

- Be sure that TeamViewer has been well removed and the saved settings as well . 

- Please use only TeamViewer official webpage to download the program. 

- Before running the installation be sure to deactivate the desktop anti-virus

Please keep me updated, 

Mael 

Mael