It wont connect and it says I must uprade my version. I upgrade but it still wont connect and the same message keeps coming up again and again
Please, could you send a screenshot of the issue? And tell me which version of TeamViewer you are using?
Thanks in advance for your answer,
The version I am working from at a client is 12.0.89970
The error message coming up is "Your partner uses a newer version of TV. Would you like to update TV now to establish a connection"
I try to update to 12.0.95388 or 13.1.3629 .....the icon disappears , it comes back as TV12 & when Itry to connect, the same error message comes up.
You can directly reply to this message. You have also the function to add your screenshot to your post.
To add file(s) first click on reply and then in the bottom left of the text box you will see a button called "choose files"
Firstly I can see no button called "choose files".
Secondly I deleted TV from the computer and tried to reinstall v13 but the download was aborted.
Now I cannot instal any version on my computer
Well without seeing any error message I can only advice you to :
- If you are using TeamViewer into a business environment: Please check if the firewall allows TeamViewer.
- Be sure that TeamViewer has been well removed and the saved settings as well .
- Please use only TeamViewer official webpage to download the program.
- Before running the installation be sure to deactivate the desktop anti-virus
Please keep me updated,