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Posted by
Photon

deactivate and existing install

I'm getting the following Computers & Contacts - Error:

"Install limit reached. With your edition, you may use TeamViewer only on a limited number of devices which is now reached. Please either deactivate an existing install in your account settings or upgrade to a higher edition. To deactivate an install, sign in to your account on login.teamviewer.com."

I don't see anywhere in my online login to deactivate an existing install. Each time we upgrade PC we upgrade TV13 has given us this message. It seems to be duplicating the number of installs.

Also regarding a previous ticket: 3816189.

2 Replies
2 Replies
Posted by
Henagon

Re: deactivate and existing install

1- Go to Edit Profile in the top right side
2- Select License TAB
3- You will see list of Active devices
4- Press Deactivate link under the Device that you want to Deactivate.

Posted by
Henagon

Re: deactivate and existing install

"No license moves left."