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Posted by
Henagon

grant control to server but no video

I am facing a problem with all connection to different computer from my teamviewer (ver 15.5.3). I started a session, initialized, grant control, but no video. I move mouse, and the remote computer is responding, but screen is not showed. I tried different resolution, best fit, screen refreshed, and nothing. It happened to all computer i connect. It seemed something wrong from my side.teamviewer.jpg

1 Reply
1 Reply
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Posted by Moderator Moderator
Moderator

Re: grant control to server but no video

Hello @mespelosin,

Thank you for your message and welcome in the TeamViewer Community! 🙌

You probably need to restart the TeamViewer Service on your computer. We explain how to proceed in this post right here: Re: No ID - No Password shown 
This will most probably fix your connection issue. 👍

I hope this could help. 🍀

If not, do not hesitate to ask your questions here. 👇

Best,

Jean

French Community Moderator

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