licence not free

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julio10
julio10 Posts: 1
in General questions

I have a problem, it tells me that my computer is a company, and I use it for private use, it tells me that I have to have a company license.

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  • Fiona_G
    Fiona_G Posts: 689 Staff member 🤠
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    Hi @julio10,

    Thank you for your post and welcome to our community.

    Is the message saying your TeamViewer trial has expired? If so, that means TeamViewer was installed on the device and you chose Company/ Commercial use or Both of the above upon installation to classify the intended usage.

    Install_trial.png

    If you believe that you installed TeamViewer and chose Company/ Commercial use or Both of the above accidentally, and you are using TeamViewer exclusively for personal, non-commercial use, then we may be able to remove the trial period for you so that TeamViewer reverts back to the free version.

    Please use this form for the TeamViewer Personal Use Verification to request this.

    We hope this clarifies it for you.

    Best regards,

    Fiona

    Fiona_G
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