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Posted by doggiejun
Henagon

Black screen when connecting to PC with powered off displayport monitor

If I turn off the dp monitor. I use a pc  or mac client, Teamviewer shows a black screen.
 
If I turn on the dp monitor.
Whether I use a pc or a mobile phone client, it is normal
 
The monitor and computer connected via displayport cable.
 
But in windows 10 1709,when I turn off the monitor,it is normal.
Black screen only happens in windows 10 1803 version.
I feel like a bug ?
 
PS:the client is the latest version
 
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2 Replies
1 Accepted Solution

Accepted Solutions
Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: Black screen when connecting to PC with powered off displayport monitor

Hi doggiejun,

Please have a look at my explanation here:

https://community.teamviewer.com/t5/TeamViewer-General/Some-applications-does-not-show-content-white...

Cheers,

Julia
Senior Support Engineer - 2nd level Support
Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button.

View solution in original post

2 Replies
Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: Black screen when connecting to PC with powered off displayport monitor

Hi doggiejun,

Please have a look at my explanation here:

https://community.teamviewer.com/t5/TeamViewer-General/Some-applications-does-not-show-content-white...

Cheers,

Julia
Senior Support Engineer - 2nd level Support
Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button.

View solution in original post

Posted by doggiejun
Henagon

Re: Black screen when connecting to PC with powered off displayport monitor

I read the article. There was NO solution. I wanted to know how to solve it.

Don't give me a bunch of useless documents. And this is caused by the fact that your software is not perfect, rather than the user's computer problem.

This problem appeared on windows 1803. The previous version of the system is normal. That explains what your software has bug.