Highlighted
Posted by RobertV
Henagon

Blue cursor error

Hi there,

I got a little (but very annoying!) issue here I would need some community expertise on.. For some reason I can login (after he gives me the ID and pass) but then when I left click the blue cursor remains.

What have i tried?
- Restarting Remote Desktop
- Enable Key combinations
- CNTRL + ALT + DEL (Though that was greyed out for me weirdly enough)

So now I feel I am stuck, but community of teamviewer to the rescue! Do you guys have any idea what I can try? 

Every piece of advice is appreciated!

1 Accepted Solution

Accepted Solutions
Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: Blue cursor error

Dear RobertV,

It seems like there is a problem with the rights.

Please chekc the following on your computer:

Go to "Extras - Options - Advanced" search the point "Advanced settings for connections to other computers" and make sure that "Access Control" is set to "FullAccess"

Also check the following option on the partner computer:

Go to "Extras - Options - Advanced" search the point "Advanced settings for connections to this computer" and make sure that "Access Control" is set to "FullAccess"

Let me know if this helps :)

Julia
Senior Support Engineer - 2nd level Support
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View solution in original post

2 Replies
Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: Blue cursor error

Dear RobertV,

It seems like there is a problem with the rights.

Please chekc the following on your computer:

Go to "Extras - Options - Advanced" search the point "Advanced settings for connections to other computers" and make sure that "Access Control" is set to "FullAccess"

Also check the following option on the partner computer:

Go to "Extras - Options - Advanced" search the point "Advanced settings for connections to this computer" and make sure that "Access Control" is set to "FullAccess"

Let me know if this helps :)

Julia
Senior Support Engineer - 2nd level Support
Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button.

View solution in original post

Posted by RobertV
Henagon

Re: Blue cursor error

Hi Julia,

It got solved by reinstalling the software. All was already on fullaccess. Still a good respond for in the future for sure.