Blue cursor error

RobertV

Hi there,

I got a little (but very annoying!) issue here I would need some community expertise on.. For some reason I can login (after he gives me the ID and pass) but then when I left click the blue cursor remains.

What have i tried?
- Restarting Remote Desktop
- Enable Key combinations
- CNTRL + ALT + DEL (Though that was greyed out for me weirdly enough)

So now I feel I am stuck, but community of teamviewer to the rescue! Do you guys have any idea what I can try? 

Every piece of advice is appreciated!

Julia

Dear RobertV,

It seems like there is a problem with the rights.

Please chekc the following on your computer:

Go to "Extras - Options - Advanced" search the point "Advanced settings for connections to other computers" and make sure that "Access Control" is set to "FullAccess"

Also check the following option on the partner computer:

Go to "Extras - Options - Advanced" search the point "Advanced settings for connections to this computer" and make sure that "Access Control" is set to "FullAccess"

Let me know if this helps

Julia

Dear RobertV,

It seems like there is a problem with the rights.

Please chekc the following on your computer:

Go to "Extras - Options - Advanced" search the point "Advanced settings for connections to other computers" and make sure that "Access Control" is set to "FullAccess"

Also check the following option on the partner computer:

Go to "Extras - Options - Advanced" search the point "Advanced settings for connections to this computer" and make sure that "Access Control" is set to "FullAccess"

Let me know if this helps

RobertV

Hi Julia,

It got solved by reinstalling the software. All was already on fullaccess. Still a good respond for in the future for sure.