Can’t log in in my computers&contacts

Hello, 

I can’t log on on my computer (Windows 7 SP1 with TV13) because it keeps giving this messageDC9D7B41-A892-406A-9F05-2BA119DBFDE0.jpeg I am sure I’ve got the password right because I logon with that on this website

I also don’t get a ID and can only connect using the IP address.

 

Please help.

Thanks