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Posted by CS_JAKUB
Henagon

Can't submit a ticket to support

Hi, 
i have some problems with my licenses since recent changes around TeamViewer 14 release. I know that simply sending an email to support@teamviewer.com doesn't work and nobody is answering the phone.

When i try to submit/create a ticket i get an information that there is no such mail address in their database (whereas they regularly send me mails concerning my licenses and payments etc.). The site asks me for my license number which i provide and then i get an answer that my license is not valid.

Like, it's simply not true. I have an invoice for that license number i USE it all the time. 

So question is why there is no support with TeamViewer, why no one is responding on sales@teamviewer.com and why there is such a deterioration in customer care?  We are using this software for 7 years now but it's getting worse and worse each year.

Anybody from the TeamViewer crew - please help.

Thanks bunches.

1 Accepted Solution

Accepted Solutions
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Posted by Moderator Moderator
Moderator
Solution

Re: Can't submit a ticket to support

Hi @CS_JAKUB ,

we are sorry to hear that. Our customer support team is currently receiving a lot of incoming calls. Could you please send me in a private message your contact details, so that I can forward them to our dedicated team?

Thanks in advance! Best, Alena

Spanish Community Moderator

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1 Reply
Highlighted
Posted by Moderator Moderator
Moderator
Solution

Re: Can't submit a ticket to support

Hi @CS_JAKUB ,

we are sorry to hear that. Our customer support team is currently receiving a lot of incoming calls. Could you please send me in a private message your contact details, so that I can forward them to our dedicated team?

Thanks in advance! Best, Alena

Spanish Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below. You can also say thanks by clicking on the Thumbs Up button!
English Community |  Deutsche Community | 日本語コミュニティ |  中文社区 | Communauté française | Comunidad española