Highlighted
Posted by
Digon

Cannot Sign In

Despite my use of TeamViewer earlier in the day, I cannot sign in to my TeamViewer account now, even though I am connected to the internet. I've tried restarting my computer and re-installing teamviewer. I'm using macOs.

"You are currently offline"

Screenshot 2020-05-12 13.42.58.png

Any help would be appreciated...

 

5 Replies
1 Accepted Solution

Accepted Solutions
Highlighted
Posted by
Digon
Solution

Re: Cannot Sign In

This issue was solved after I hit the "delete configuration files" box in the preferences -> uninstall, and then reinstalled.

View solution in original post

5 Replies
Highlighted
Posted by
Digon
Solution

Re: Cannot Sign In

This issue was solved after I hit the "delete configuration files" box in the preferences -> uninstall, and then reinstalled.

View solution in original post

Highlighted
Posted by
Digon

Re: Cannot Sign In


@tvan123 wrote:

This issue was solved after I hit the "delete configuration files" box in the preferences -> uninstall, and then reinstalled.


Where did you find PreferencesI can not sign in on one of my Apple computers

Highlighted
Posted by
Digon

Re: Cannot Sign In

Screen Shot 2020-05-18 at 1.58.47 PM.png

 

Highlighted
Posted by
Digon

Re: Cannot Sign In


@tvan123 wrote:

Screen Shot 2020-05-18 at 1.58.47 PM.png

 


I looked there but I could not find in any of the tabs "delete configuration files" box in the preferences -> uninstall, and then reinstalled."  Nothing about uninstall.

Highlighted
Posted by
Digon

Re: Cannot Sign In

Look at the bottom of the "Advanced" tab... in preferences

Screenshot 2020-05-18 14.17.14.png