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Posted by taitranevz
Henagon

Connection to remote machine disconnects frequently

We have Teamviewer v12.0.1394.37 installed on mac mini as a remote machine. 

2019-06-24_14-36-58.jpeg

Our macbook also use the same version of Teamviewer to connect to remote machine, but the connection interupts many times per 5 -10 minutes or even less. After being disconnected, the account on remote machine is logged out completely. 

2019-06-24_14-38-58.jpeg

2019-06-24_14-12-23.jpeg

I've tried deleting com.teamviewer.teamviewer.preferences.plist file on the HOST machine from the ~/library/preferences folder and then reboot but the problem is still persist.

Please help if you have any idea.

2 Replies
2 Replies
Posted by Moderator Moderator
Moderator

Re: Connection to remote machine disconnects frequently

Hello @taitranevz,

Thank you for your message.

What you could try is to disable UDP during the connection to this particular device.

To do so, please open your TeamViewer client and go to:
Extras → Options → Advanced → Advanced network settings
and untick Use UDP.

If it does not help, please activate the UDP feature back again and open a ticket via: Open a ticket now!

Our support will be happy to help you out!

Cheers

Jean

French Community Moderator
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Posted by taitranevz
Henagon

Re: Connection to remote machine disconnects frequently

Thanks for your support, JeanK. I disabled UDP per your suggestion but the issue is still persist (screen-shot here:https://prnt.sc/o6prdz). Please advise if you have any other idea.