TeamViewer 14.5 has been released. See the Change Logs here.

Posted by taitranevz

Connection to remote machine disconnects frequently

We have Teamviewer v12.0.1394.37 installed on mac mini as a remote machine. 


Our macbook also use the same version of Teamviewer to connect to remote machine, but the connection interupts many times per 5 -10 minutes or even less. After being disconnected, the account on remote machine is logged out completely. 



I've tried deleting com.teamviewer.teamviewer.preferences.plist file on the HOST machine from the ~/library/preferences folder and then reboot but the problem is still persist.

Please help if you have any idea.

2 Replies
2 Replies
Posted by Moderator Moderator

Re: Connection to remote machine disconnects frequently

Hello @taitranevz,

Thank you for your message.

What you could try is to disable UDP during the connection to this particular device.

To do so, please open your TeamViewer client and go to:
Extras → Options → Advanced → Advanced network settings
and untick Use UDP.

If it does not help, please activate the UDP feature back again and open a ticket via: Open a ticket now!

Our support will be happy to help you out!



French Community Moderator
Did my reply answer your question ? Accept it as a solution to help others.
Find this helpful ? Say thanks by clicking on the Thumbs Up button.
Posted by taitranevz

Re: Connection to remote machine disconnects frequently

Thanks for your support, JeanK. I disabled UDP per your suggestion but the issue is still persist (screen-shot here: Please advise if you have any other idea.