Posted by
Henagon

Deactivate device

Hello, I have the licence to use it on 3 devices.Now I want to deactivate one of the devices and add a new device.How can I do this?Thanks.

5 Replies
1 Accepted Solution

Accepted Solutions
Highlighted
Posted by Senior Moderator Senior Moderator
Senior Moderator
Solution

Re: Deactivate device

Hi @LAPTOP1,

Thank you for your post. 

If you would like to replace one of the devices you are connecting from, you can remove the license activation in the Management Console --> Edit profile (upper right corner) --> License (on the left side) --> click on Deactivate device (choose the relevant ID).

To add a new device, you simply just sign in into the Computer & Contacts list with the licensed TeamViewer account on the new device. The new licensed ID is displayed in the Management Console afterwards.

Please let us know, if you have any further questions. 

Best,
Natascha

View solution in original post

5 Replies
Highlighted
Posted by
Tetragon

Re: Deactivate device

Hello rbyrbt,

You can delete a user from the web interface. If you delete the user there you can add an other user and it will activate.

If you want any more information just reply to this post.

I hope this helps,

Thank you for using teamviewer.

With kind regards, Met vriendelijke groet,
Iain Wels,
ICT-Support
If you found this helpfull please verify it as an solution, so it could help other people
Highlighted
Posted by
Henagon

Re: Deactivate device

How can I remove old phone and add my new phone
Highlighted
Posted by Senior Moderator Senior Moderator
Senior Moderator
Solution

Re: Deactivate device

Hi @LAPTOP1,

Thank you for your post. 

If you would like to replace one of the devices you are connecting from, you can remove the license activation in the Management Console --> Edit profile (upper right corner) --> License (on the left side) --> click on Deactivate device (choose the relevant ID).

To add a new device, you simply just sign in into the Computer & Contacts list with the licensed TeamViewer account on the new device. The new licensed ID is displayed in the Management Console afterwards.

Please let us know, if you have any further questions. 

Best,
Natascha

View solution in original post

Highlighted
Posted by
Photon

Re: Deactivate device

Hello Natasha, @Natascha 

I have recently purchased the license for 1 computer, so that I could connect from my personal computer to my office PC. This has been activite for quite some time now, but now we have switched PC's at work. This means that I want to delete my old PC from the license.

I was following your tips, but ran into some issues. When I press on 'edit account' then on 'license' > it says I only have a free account, and not a licensed account... even though I have a remote acces license for 1 pc.

How am I able to remove my old PC from my account in this case? I do not have access to my old pc anymore as well.

Please feel free to ask me any further questions if something is unclear.

Thanks in advance for your assistance.

Best,

Ria.

Highlighted
Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Deactivate device

Hi Ria, 

Thank you for your post. 

The steps I provided in my previous answer are the steps you should follow if you are the owner of a Business license. 

If you bought the Remote Access license, I kindly ask you to please have a look at our dedicated article: How to activate your Remote Access Plan - How to deactivate end-point devices.

Hope this could help. Wish you a great day. 

All the best,
Natascha