File transfer problem

[RAS1976]

File transfer box on one of my client's computer is blank.  I can remotely connect to his computer but cannot transfer files between computers as I have in the past. 

[Kerstin_PO · Accepted solution]

Hi @RAS1976 ,

thanks for your feedback. What do you mean with "my client's computer is blank": are there no files/folders shown for the remote side in the file transfer window? Could you maybe post a screenshot as well as telling us the operating systems and the TeamViewer versions on both sides (local and remote side)?

Thanks a lot,

Best, Kerstin

[RAS1976]

Good Morning Kerstin,

Thank you for your response.  I have attached in a picture the File Transfer Box for the client I am having trouble with it.  Any help you may be able to provide here would be great.  Have a great day. 

[Kerstin_PO]

Hi @RAS1976 ,

thanks for sharing the screenshot.

• Which operating system is the remote side?
• Which TeamViewer version is running on the remote side?
• Is there some error message in the "Error log" tab next to the job queue?

Best,

Kerstin