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Posted by
Henagon

How long does a refund take?

I bought a license for TeamViewer on the 31st of January 2020 and the amount was immediately reserved on my credit card. On the same day I determined I would not need to require TeamViewer anymore and asked for a refund via the sales team and got confirmation that the subscription was cancelled according to your 7 day refund policy.

It it a week later and the funds are still reserved on my credit card. How long does it take for TeamViewer to release the funds again? 

3 Replies
1 Accepted Solution

Accepted Solutions
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Posted by Moderator Moderator
Moderator
Solution

Re: How long does a refund take?

Hello @alidaonline,

Thank you for your message.

We are currently slower than usual with the refunds: refunds can take up to 14 days.

We are sorry for the inconveniences caused.

Best regards

Jean

French Community Moderator
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3 Replies
Highlighted
Posted by Moderator Moderator
Moderator
Solution

Re: How long does a refund take?

Hello @alidaonline,

Thank you for your message.

We are currently slower than usual with the refunds: refunds can take up to 14 days.

We are sorry for the inconveniences caused.

Best regards

Jean

French Community Moderator
Did my reply answer your question ? Accept it as a solution to help others.
Find this helpful ? Say thanks by clicking on the Thumbs Up button.

View solution in original post

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Posted by
Henagon

Re: How long does a refund take?

I have been waiting on a refund since January, getting ignored on my support ticket #33328994 also on facebook and twitter. Also told lies if i call the support number..  14 DAYS.. what a joke... 

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Posted by
Henagon

Re: How long does a refund take?

well same happened to me, i tried to contact them with no luck.

shame on them.