How to connect to Quick Support

jschindl
jschindl Posts: 1
in General questions

How can we connect with TeamViewer to our customer's computer when they run Quick Support? When our customer runs Quick Support, they only get the session code. What do we do with it? There is no Partner ID there which we could use to connect.

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  • Yuri_T
    Yuri_T Posts: 2,256 [Former Staff]

    Hi @jschindl ,

    Thank you for your post.

    Have you created a custom Quick Support on the Management Console?
    You need to make sure one thing when creating the custom Quick Support module.

    Automatically add users to a group in your Contacts list

    There are 2 types of custom Quick Support:

    1. Session Code: 
      If the box is checked, each QuickSupport module user will automatically appear in your Computers & Contacts as a service case as soon as the QuickSupport module is started. Via the case on your Computers & Contacts list, you can connect to your customer without entering TeamViewer ID and password or call up other functions on the Computers & Contacts list. For more information please read this article.TeamViewer Management Console session code.png

       

    2. TeamViewer ID/ Password:
      If unchecked, a TeamViewer ID and Password will be generated for connections, TeamViewer ID and Password will appear. 
      TeamViewer Management Console ID password.png

    You can choose whichever you like to make a connection via Quick Support.
    Hope this will be helpful.

    All the best,
    Yuri

    Former Japanese Community Moderator
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