Posted by Francois90
Photon

I am not receiving activation email

hello, 

I am not able to reveive activation email to activate my email. i do resend activation email several times with no respond !!! any help

6 Replies
6 Replies
Posted by MihaiRadu
Henagon

Re: I am not receiving activation email

I am also having this problem.

Have upgraded from 12 to 13 and I have not received an activation e-mail or the invoice e-mail... I need to provide remote support to an employee and I am unable to do so....

Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: I am not receiving activation email

Dear MihaiRadu,

Thank you for your post. I have notice that we also received a ticket from your company.

There was a mistake in the order emailaddress, we have resent your invoice.
Best regards.

Reyhan

Did my reply answer your question? Please accept it as a solution to help others, Thanks.
Reyhan
Posted by TONYCHUNG
Henagon

Re: I am not receiving activation email

Hi Teamviewer

I purchase the license online and received an email for the invoice. Waiting for 2 days. However I have not received the activation email.

Please help. Thanks

 

Posted by Moderator Moderator
Moderator

Re: I am not receiving activation email

Hi @TONYCHUNG ,

Thank you for your post.

If you have not received any activation email yet, please contact our support team. They will assist you individually. I apologize for any inconvenience caused.

Hope this will be helpful.

Best, Yuri

Posted by Sum1431
Henagon

Re: I am not receiving activation email

Is there a reason you can't contact the support team?

Posted by Moderator Moderator
Moderator

Re: I am not receiving activation email

Hi @Sum1431 ,

Thank you for your message.

Our Community is a public forum and not an official contact method.
In this case, communication must be via ticket or phone.
https://www.teamviewer.com/en/support/contact/

Is there any reasons why you can't contact our support team?

If you PM me and provide your invoice number as well as the reason why you can't reach to our support team, I am happy to assist you to get in contact.

I apologize for any inconvenience caused.
Hope this answers your question.

Best regards,
Yuri