Locked out of my free account

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revthomas
revthomas Posts: 2
in General questions

I recently received a message that I've been locked out of my free account because of somthing having to do with a yahoo email hack.

Does anyone know a way to unlock the account?

I had to sign up for a new account in order to get access to the community.  Since it is a free account there is no Teamviewer support.

Thanks.

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  • Scotty
    Scotty Posts: 493 Staff member 🤠
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    Hi revthomas,

    You just need to reset your password.

    You can reset your password here: https://login.teamviewer.com/LogOn#lost-password
    You can also see more information about our password reset policy here: https://www.teamviewer.com/en/support/password-reset/

    -Scotty

    Senior Moderator
    Did my reply answer your question? Why not accept it as a solution to help others?
  • revthomas
    revthomas Posts: 2
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    Hi Scotty,

    This solution does not work because the reset email is never sent.  I had to create a new account with a different email and then re-create my computer list.

    I would still like to access my previous account as there are computers I couldn't address as yet.

    Do you know why the reset emails are not going out.  Could it be that it is because my domain is yahoo.com.  I understand that some kind of hack of yahoo's servers occurred that resulted in all the accounts with a yahoo address being blocked.

    Thanks,

    Greg

Trustpilot

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