My MAC says I'm offline, but lie!

Highlighted
Posted by
Digon

My MAC says I'm offline, but lie!

 

Greetings from Italy

I have been using Teamviewer for years from both PC and MAC.

Now, after updating to version 15.3.2682 I can no longer access my account, I have a message "You are currently offline" but it is not so because with "remote connection" I can connect to my users, but I do not see them in the "Computer list and contacts. "

On the MAC I have a W10 virtual machine and from this, with the same version of Teamviewer, everything works regularly and this would suggest a problem of the MAC version.

Solutions?

connessione.png

 

 

 

Don't be afraid to dream big.
3 Accepted Solutions

Accepted Solutions
Highlighted
Posted by TeamViewer Star
TeamViewer Star
Solution

Re: My MAC says I'm offline, but lie!

Hi @maurfin 

I suppose your MacOS has been updated all previous months or years in the latest versions. I have noticed in my Mac that when i was late to update, it was some apps that mailfunctioning or even hanging-up, but after the MacOS updates they are worked fine.

If you agree to proceed in this way, could you make a try to first unistall the current installation of TeamViewer, reboot your Mac and then download the last version from MacOS Download section and make a new installation?

The most of the times, the solutions are so simple, and we aren't expect them.

I am waiting to hear from you again.

Pro

View solution in original post

Highlighted
Posted by
Digon
Solution

Re: My MAC says I'm offline, but lie!


If you agree to proceed in this way, could you make a try to first unistall the current installation of TeamViewer, reboot your Mac and then download the last version from MacOS Download section and make a new installation?

Thank you for your interest,
I don't use Teamviewer very often, I probably skipped several versions even though I have now definitely installed the latest one.
I have already tried to uninstall the App and install the latest version, I just haven't restarted before installing.
Now I will also try to do this.
Bye

Don't be afraid to dream big.

View solution in original post

Highlighted
Posted by TeamViewer Star
TeamViewer Star
Solution

Re: My MAC says I'm offline, but lie!

In which way did you uninstalled previous times?

Please see this post for the prefered way on Teamviewer uninstall on Mac OS.

Your welcome!

Pro

View solution in original post

6 Replies
Highlighted
Posted by TeamViewer Star
TeamViewer Star
Solution

Re: My MAC says I'm offline, but lie!

Hi @maurfin 

I suppose your MacOS has been updated all previous months or years in the latest versions. I have noticed in my Mac that when i was late to update, it was some apps that mailfunctioning or even hanging-up, but after the MacOS updates they are worked fine.

If you agree to proceed in this way, could you make a try to first unistall the current installation of TeamViewer, reboot your Mac and then download the last version from MacOS Download section and make a new installation?

The most of the times, the solutions are so simple, and we aren't expect them.

I am waiting to hear from you again.

Pro

View solution in original post

Highlighted
Posted by
Digon
Solution

Re: My MAC says I'm offline, but lie!


If you agree to proceed in this way, could you make a try to first unistall the current installation of TeamViewer, reboot your Mac and then download the last version from MacOS Download section and make a new installation?

Thank you for your interest,
I don't use Teamviewer very often, I probably skipped several versions even though I have now definitely installed the latest one.
I have already tried to uninstall the App and install the latest version, I just haven't restarted before installing.
Now I will also try to do this.
Bye

Don't be afraid to dream big.

View solution in original post

Highlighted
Posted by TeamViewer Star
TeamViewer Star
Solution

Re: My MAC says I'm offline, but lie!

In which way did you uninstalled previous times?

Please see this post for the prefered way on Teamviewer uninstall on Mac OS.

Your welcome!

Pro

View solution in original post

Highlighted
Posted by
Digon

Re: My MAC says I'm offline, but lie!

Perfect, now work properly.
Here are the mistakes I made:
- uninstallation was done by dragging the App to the trash
- No reboot after uninstallation.
Thank you, you are very well prepared and knowledgeable about problems.

Best regards

Don't be afraid to dream big.
Highlighted
Posted by TeamViewer Star
TeamViewer Star

Re: My MAC says I'm offline, but lie!

@maurfin , I am very glad you problem was resolved. 

Your welcome,

best regards 

Pro
Highlighted
Posted by
Photon

Re: My MAC says I'm offline, but lie!

I've loaded and reloaded this program many times.  Same problem.  I can not chat with customer support as well.