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Highlighted
Posted by
Henagon

No license overnight.

Hello,

I returned to work today to find that all of our licenses are set to 'Free'. We had a commercial license. I have not received any emails prior that could suggest our licenses are expiring. Why are we all of a sudden set to free? It has completely disrupted the workflow here. No one from your support or sales team is getting back to me. All i want to know is:

  1. Has our license expired?
  2. If it has, can you please send me an invoice for a new license?

I need this ASAP and no one will get back to me.

Thanks.

1 Accepted Solution

Accepted Solutions
Posted by Community Manager
Community Manager
Solution

Re: No license overnight.

Hi @NJones 

Thanks for your post and sorry for the hassle.

We´ll have a look into it.

Best, Esther

Community Manager

Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button. Find more information here: Knowledge Base | Community Blog | How to get started

View solution in original post

1 Reply
Posted by Community Manager
Community Manager
Solution

Re: No license overnight.

Hi @NJones 

Thanks for your post and sorry for the hassle.

We´ll have a look into it.

Best, Esther

Community Manager

Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button. Find more information here: Knowledge Base | Community Blog | How to get started

View solution in original post