Partner Incompatible, updated but still cannot connect

Announcements

********

First Step Guides

********

  1. Are you new to TeamViewer and Home Office and need some help? Check out our FAQ here.
  2. New to the Remote Access Plan? Find our first steps FAQ here.
  3. Are you new to blizz and online meetings or classes and need some help? Check out our FAQ here.

********

Highlighted
Posted by
Photon

Partner Incompatible, updated but still cannot connect

it first complained that my partner has a newer version. I then updated my version to 14.7.1965.

it still complains about incompatibility. gives me option to cancel or update. I click update. It then says 14.7.1965 is the newest version available

HELP!

3 Replies
1 Accepted Solution

Accepted Solutions
Highlighted
Posted by
Photon
Solution

Re: Partner Incompatible, updated but still cannot connect

working now. went to website. downloaded version 15 from there

 

View solution in original post

3 Replies
Highlighted
Posted by
Photon

Re: Partner Incompatible, updated but still cannot connect

BTW - I am on a Mac and the client is on WIndows  with Teamviewer version 15.

Highlighted
Posted by
Photon
Solution

Re: Partner Incompatible, updated but still cannot connect

working now. went to website. downloaded version 15 from there

 

View solution in original post

Highlighted
Posted by
Electron

Re: Partner Incompatible, updated but still cannot connect

i'm on a mac to but i can't download version 15?