Random Password not showing on my free license account

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Posted by
Photon

Random Password not showing on my free license account

I hvae downloaded TeamViewer to share my screen with an organisation that has a TeamViewer Paid license. When i open my account a User ID is provided but where a password should be it just shows a -. I also dont have the options to check 'settings' or any other tabs other than the icons of Romote Control, Host Meetings, COntacts, Chats. Please advise how i can get this password so i can get some help.

3 Replies
3 Replies
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Posted by Community Manager
Community Manager

Re: Random Password not showing on my free license account

HI @Clementine 

Thanks for your post.

What happens after you are clicking on Extras --> Options? Do you see a password prompt like that: password_promt.png

Thanks and best,

Esther

Community Manager

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Highlighted
Posted by
Henagon

Re: Random Password not showing on my free license account

HI I have the same problem and get exactly that box asking for a password 

The company that does my IT has a license for 9 and 13 and they can not get in n either 

 

Help please

 

Highlighted
Posted by Community Manager
Community Manager

Re: Random Password not showing on my free license account

Hi @shahidscotland 

Thanks for your post.

This box from my previous reply only appears if someone made the setting to "protect the TeamViewer options with a password".

Please read more about the topic here: Password to protect your TeamViewer options

Who was the one setting up the TeamViewer on your device? Most likely this person knows the password or your IT admin in your company :-)

Thanks and best,

Esther

Community Manager

Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button. Find more information here: Knowledge Base | Community Blog | How to get started