I have a Zenfone Max Pro M1 phone that I want to control via Q/S. I installed Q/S from Play Store this morning. Q/S installs fine and surprisingly does not ask to install an addon. I tried and can connect to the phone from both another Android phone and my Win10 PC. I can see the phone's screen no problem. But when I try to remote control the phone by clicking anything all I see is a blue hand/finger appear. No event is generated at all. I found an Asus addon in Play Store and installed that as well to see if it made any difference. It does not. What is up with this? Thanks
thanks for your posts. Could you please check in your phone settings that remote access is allowed for Quicksupport?
Thanks in advance for your answer
Have a nice afternoon, Alena :)
Hello and thanks.
When I first installed Q/S I was prompted for and granted permission to write over other apps.
I have looked around and not managed to find any remote access permission you mention. Can you please elaborate about where to find and enable it?