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Posted by
Photon

Scam?

does TeamViewer ever call its customers about updating their software?

1 Reply
1 Accepted Solution

Accepted Solutions
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Posted by Moderator Moderator
Moderator
Solution

Re: Scam?

Hello @Leftwjl,

Thank you for your message and welcome to the TeamViewer Community! 🙌

Our customer support only pro-actively contacts a customer if the customer submitted a ticket or reached out to us via phone.

If you didn't submit any ticket and you have someone at the phone requesting you updating your software/hardware (or doing any actions on your device), then it might be a scam attempt.

We highly recommend users to only trust people they know and not follow instructions of unknown callers. You will find more information here: TeamViewer and scamming 

I hope this could help. 🍀

Best regards

Jean

French Community Moderator
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1 Reply
Highlighted
Posted by Moderator Moderator
Moderator
Solution

Re: Scam?

Hello @Leftwjl,

Thank you for your message and welcome to the TeamViewer Community! 🙌

Our customer support only pro-actively contacts a customer if the customer submitted a ticket or reached out to us via phone.

If you didn't submit any ticket and you have someone at the phone requesting you updating your software/hardware (or doing any actions on your device), then it might be a scam attempt.

We highly recommend users to only trust people they know and not follow instructions of unknown callers. You will find more information here: TeamViewer and scamming 

I hope this could help. 🍀

Best regards

Jean

French Community Moderator
Did my reply answer your question ? Accept it as a solution to help others.
Find this helpful ? Say thanks by clicking on the Thumbs Up button.

View solution in original post