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Posted by Tomali
Digon

Security?

Hello

I was invited to a study from a marketing company (Leyhausen) at 07.08.18.
They send me the link how to connect to their computer.
There i filled out a questionnaire online.

My question:
I was logged-in at my Teamviewer account.
Is this safe when i have a Teamviewer session number, or can they also access my computer?
Reason for my question: The company is after 2 days not reachable via internet!!!
https://www.leyhausen.com/
Also the promo code for Amazon was not sent.
After I was ready with the questionnaire I just got the message, end of session, nothing more???

I'll appreciate your support.
5 Replies
5 Replies
Posted by Tomali
Digon

Security

Hello

I was invited to a study from a marketing company (Leyhausen) at 07.08.18.
They send me the link how to connect to their computer.
There i filled out a questionnaire online.

My question:
I was logged-in at my Teamviewer account.
Is this safe when i have a Teamviewer session number, or can they also access my computer?
Reason for my question: The company is after 2 days not reachable via internet!!!
https://www.leyhausen.com/
Also the promo code for Amazon was not sent.
After I was ready with the questionnaire I just got the message, end of session, nothing more???

I'll appreciate your support.

Posted by Community Manager
Community Manager

Re: Security

Hi Tomali,

Thanks for your post.

In general: A TeamViewer session is only possible

  1. if the remote partner has your TeamViewer ID and the current password for your TeamViewer module or
  2. when working with a TeamViewer QuickSupport and a session code: when you confirm the incoming connection by clicking OK in the confirmation PopUp.

But you wrote that you connected to their device and so the question is: Did you ever share your TeamViewer ID and password with them? If so: Please just change your password

Please check our Knowledge Base to learn more about TeamViewer sessions or feel free to post another question in this thread, if you can´t find a solution in the Knowledge Base or the Forum..

I hope the info helps,

Esther

 

Posted by Tomali
Digon

Re: Security

No they share their desktop and give me their password
They maybe have my ID because I was logged in
But I don’t give them my password
Posted by Community Manager
Community Manager

Re: Security

Hi Tomali,

Thanks for your reply.

That´s good to hear. 

Best, Esther

Posted by jose1976
Photon

Re: Security

Buenas tardes,

¿hay forma de hablar con alguien?