I'm part of an IT department and lately we've been receiving fake/spam Service Queue e-mails.
How do we know it's fake?
1:We don't know the people who need our 'assistance'. (every e-mail we get are typical English / American names)
2: We do not provide IT support to anyone outside of our company.
Does anyone know how we can prevent such false service queue's ?
Thank you for your post.
Can you please login to your Management Console and have a look at the Design & Deploy tab?
You can access the MCO easily via the fullversion if you click on Connection --> Open Design & Deploy...
Can you please check if there are any QuickSupport modules created?
Looking forward to your answer and wish you a great day.
All the best,Natascha
German Community Moderator