Still a free account after paying?

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izzy
izzy Posts: 1
in General questions

I paid for the business renewal on 7/16 and the funds were taken out of my account.  But my Team Viewer account still shows "free".  What needs to happen for that to get updated?

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  • ragstefaniacurt
    ragstefaniacurt Posts: 1 ✭
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    same for me, i haven't received activation email!

  • Fiona_G
    Fiona_G Posts: 689 Staff member 🤠
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    Hi @izzy,

    Thank you for your message and welcome to our community.

    Our system shows your subscription renewal has been deactivated. I would recommend contacting our support team via support ticket or via phone support directly to find a solution.

    They will be more than happy to help!

    Best regards,

    Fiona

    Fiona_G
  • Fiona_G
    Fiona_G Posts: 689 Staff member 🤠
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    Hi @ragstefaniacurt,

    Thank you for your message and welcome to our community.

    I'm sorry to hear about the issue you were experiencing. Please kindly check your spam/junk folder.

    If you still couldn't find your confirmation email, please contact our support team via phone support. They will be more than happy to assist!

    Best regards,

    Fiona

    Fiona_G
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