TeamViewer 8 Stopped Working

scottdog129
scottdog129 Posts: 2
edited May 2023 in General questions

I bought into TeamViewer 8 with a lifetime license.  I've noticed that a lot of the computers in my account have stopped responding and show offline.  Is this something with the version I'm running?

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  • Esther
    Esther Posts: 4,052 Former Community Manager

    Hi @scottdog129 

    Thanks for your post.

    Do all remote devices run with TeamViewer 8 as well? In this case, there should not be an issue.

    If they run with TeamViewer v5-v7, please see this thread for more information about the disconnection from our server infrastructure: https://community.teamviewer.com/t5/Announcements/New-updates-for-TeamViewer-8-14/td-p/78499

    Thanks and best,

    Esther

    Former Community Manager

  • scottdog129
    scottdog129 Posts: 2

    Thanks for the reply.  Yeah, those that are offline are version 5.  I have started the process of downloading and installing v8.  Thanks for your help.  What was this about a free upgrade?  Was that just to the version I bought?  (v8)

  • Esther
    Esther Posts: 4,052 Former Community Manager

    Hi again,

    great to hear we found the issue!

    We provided the license upgrade to TeamViewer 9 to customers with licenses in versions 5, 6 and 7. TeamViewer 8 clients have been patched in December and are online and working as usual!

    Thanks and best,

    Esther

    Former Community Manager

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