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Posted by Cessna
Henagon

TeamViewer keeps shutting down, and won't automatically restart

The remote computer I'm working from keeps shutting down, locking me out of TeamViewer. I've changed the advanced options to re-start automatically but this does not happen. How do I make sure that Team Viewer is the FIRST program that starts up if/when a computer updates or shuts down? 

3 Replies
3 Replies
Posted by Moderator Moderator
Moderator

Re: TeamViewer keeps shutting down, and won't automatically restart

Hello @Cessna

Thank you for your message.

Could you please tell us the exact Operating System version of your remote computer and also the exact TeamViewer version which is running on it?

Best,

Jean

French Community Moderator
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Posted by Cessna
Henagon

Re: TeamViewer keeps shutting down, and won't automatically restart

Hello Jean,

Windows 10 and we are running the latest version of Team Viewer. Is there a customer support phone number to talk to a person available? 

Posted by Moderator Moderator
Moderator

Re: TeamViewer keeps shutting down, and won't automatically restart

@Cessna,

Indeed, using the latest version of TeamViewer on a Windows 10 device shouldn't cause any issue.

As you requested, contacting our Support would be the best option.

You can find your local phone number and also open a ticket via this link: Contact us now!

I hope your issue will be fixed soon!

Best

Jean

French Community Moderator
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