Here you will find the download links for all modules
in version 9: TeamViewer 9

Posted by msmoby

Suddenly asked to buy a licence while using quick support on Wife's mobile ? :)

I am not using TV commerically and certainly do not have 50 plus devices 



Was trying to remote control my Wife's mobile in another country and got the message - if you want to use quick support - buy a licence ? 


Has never shown this message before 







Posted by Mohamed_Shakeel

Commercial Use Detected android

When I connect to my Uncle's PC it says commercial use detected. And it continues when I connect with my own PC with my phone to Remote Control it.
Posted by Stipton2018

I got business teamviewer by mistake and need the personal free version - how can I fix

I was having trouble downloading team viewer and my lenova support team accidentally loaded the business team viewer and when I delete, it wont let me download the personal free version.

How do I submit a request to fix this immediately


Posted by Stipton2018

Re: problem with trial i can t use team viewer

I'm having the same problem.  My lenova team ordered the business by mistake and I can't use it now and need the personal free version.  If you find the answer could you let me know.

How do you submit a ticket to correct

Posted by user99

free for personal use?

I am downloading teamviewer for personal user.

But after i finish the free trial, i cant seem to use the teamviewer. Pls help

Posted by rstime

No professional/commercial use


I'm from Modena, Italy, and I use Teamviewer only for personal use, I’m not a professionist, and don't use teamviewer in my actual profession. I've several pc and virtual machine in my private house, but I'm only an amateur.
I do not use Teamviewer for professional or commercial use but the program say me that there is an  suspect that I use it for professional or commercial use. What can I do?

Posted by ruthan

False commercial use detected.

i got false commercial use detection, how to fix it, i cant submit a ticket, because i do have comercial licence number..

Posted by piyushguptahmh

Reset Team Viewer license For home and personal use

I want to give some feedback on TeamViewer.
Additional ideas and requests: please reset my license.
My system details (OS etc):windows 10 pro 64 bit
License: My trial lic has been expired i want to reset the license to home and personal use please give me some tips on this email id [personal mailaddress removed by moderator]
Piyush gupta
Posted by lorrai

reinstall free version

Good evening
Having installed the commercial version by mistake, I can not, after uninstallation and reinstallation, have the free version.
Every time I receive the notification saying "your trial version has expired" and therefore can not use the free version
Could you help me to be able to use the free version again
thank you in advance

Posted by JorgeMattos

Suspected commercial use?

My name is Jorge Mattos I live in Brazil, I have a disease called ALS Amyotrophic lateral sclerosis, I use a computer with an eye tracer, tobii eye 4c tracker, I just move the eyes, I help other remote patients by TeamViewer, I do not charge anything for the service, totally voluntary for free, I do not get paid for it, TeamViewer is giving a suspicious message of use! What can I do to prove that I do not use it for commercial purposes?

Posted by barriere

time limit 5 minutes

Hello the connection time is limited to 5 minutes. I am part of a 3rd age association and I am responsible for the IT department. All repairs are free because it's volunteer. How to return to an unlimited connection. Thanks

Posted by JorgeMattos

For God's sake help me not use for commercial use.

My name is Jorge Mattos I live in Brazil, I have a disease called ALS Amyotrophic lateral sclerosis, I use a computer with an eye tracer, tobii eye 4c tracker, I just move the eyes, I help other remote patients by TeamViewer, I do not charge anything for the service, totally voluntary for free, I do not get paid for it, TeamViewer is giving a suspicious message of use! What can I do to prove that I do not use it for commercial purposes?

For God's sake help me not use for commercial use.

Posted by cbarr0003

Why do I see 'Commercial use suspected' / 'Commercial use detected'

Apparently my account has been flagged for commercial use and I can no longer log into my servers and computers. Is there away to unflag my account?

Posted by lowenbrau87

personal use

Hello, i'm using teamvieiwer only for personal use. why i have limit 5min ??

Posted by Avirex

Meeting ends after 5-10 minutes

As soon as I create a meeting in Teamviewer 13, it ends after about 5-10 minutes by itself. What a pity, I have this error only recently. I also use Teamviewer in the private sector very much. There was also the message suspected of commercial use. What can I do there? I do not really think I can buy a license, as long as I only use it privately. And I did not want to switch to other programs. I use Windows 10.

Posted by JoeNgan

Commercial use suspected pop-up message

I use it private! 

I just connect to my home from school.

I just connect to the home to play online games from school.

Not used for any other purpose.

Please check the connection records or data to confirm

Posted by amitbhasin789

Re: Commercial use suspected pop-up message

I am using my own ID in my mobile phone samsung J1 Ace and in my computer also but I am getting message for 5 min activation and the connection goes out again and again. As I am a individual person and do not use teamviewer for any commercial use then for what reason this is deemed for commercial purpose and connection is denied. Pleae advise.

Posted by JoeNgan

Re: Commercial use suspected pop-up message

I just use my mobile phone to watch the progress of the online game.

Posted by Avirex

Re: Meeting ends after 5-10 minutes

Nobody can help here ?

Posted by rishu

teamviewer licence expired

Actually my laptop"s timezone wass disturbed due to which teamviewer thought that i am using it commercially and expired my licence. what should i do?

Posted by aseermrmr

session has timed out and will be closed

Hi Sir ,
i have this problem comes new to my teamviewer , i have a personal use , but it sem that the teamviewer read it is a comirecal , please help me to fix it

1- session has timed out and will be closed

2- this was a free seassion sponseored by teamviewer

thanks in advance
best regards

Posted by petarzrile

PC linked to Account

Hi all,

I was using company lap top which is now my personal lap top.
On it I had paid company license.
Now LT is my personal with same name, and I inserted my personal account, also re-installed TV. But it looks like TV still recognizes name of the PC and it asks for my company license.

Do we have some solution for this?

Thanks and BR,

Posted by RitZz

TeamViewer 13 commercial usage detected

Well this problem started since when I updated my TeamViewer to version 13. I am a college student and use Teamviewer mainly with friends to complete assignments  and sometime chilling listening to music and watching video in 1 screen. but after updating to 13 I can't use it as whenever I try to connect to other person or someone else tries to connect to me. they or me get this weird commercial usage detected message. I need help.  

Posted by Phil-Lloyd

Re: TeamViewer 13 commercial usage detected

I was getting the message too, for several days, but now it is gone. I did nothing I know of to fix that.
I never had any problem connecting though.
I use it through my home network and with my phone.
Posted by Davilote


Me aparece continuamente una ventana de sospechas de uso comercial, cuando puedo asegurar al 100% de que no hago uso comercial del programa. De hecho, hoy me ha aparecido cuando estoy trabajando con dos ordenadores de mi propiedad ayudandome de teamviewer para pasar archivos del uno al otro. Ruego ayuda sobre este tema. Gracias

Posted by Sukhrob_94

TeamViewer 13 licence of private user


I have installed at first the team viewer as a commercial user and the licence was expired. Then, I re-installed the programm as a private user, but it still asks the licence, probably cause it remembered my PC ID. Could help me with this issue, please?                                                          

Posted by Donovan

installation problems

I recently replaced my home computer and when installing team viewer I must have accidentally registered as commercial user.  Every time I try to log into team viewer it is telling me that my free trial period is over and I must buy a license.  I have deleted the program and reinstalled it and Team Viewer is still giving me the same message. How can I correct this mistake??


Posted by Sergioleo

Re: TeamViewer 13 licence of private user

my ID is [REMOVED BY MODERATOR] I subscribed to team vewer for personal use shortly thereafter requires a license considers my subsciption as commercial, I need personal non commercial access how can I go back to non commercial free use of team vewer.
I shall awaite to hear from someone for assistance
Thank you
Serge Isabelle
Posted by mn74

Re: problem with trial i can t use team viewer

Posted by DrHash

using TeamViewer commercially??

Hi. because I own computers at different locations (Croatia, DE) I often use TeamViewer for maintenance work. I also support my parents, as they have little knowledge of computers and need help. For some time now I have received a message that I am using TeamViewer commercially, but this is not the case. I use the program only privately. Is it possible to disable the messages or to remove the 5 minute limit?

Posted by Lele

Free license

Hi, I've recently changed my computer, and I've installed version 12 for personal use, but when I open it, it tells me that the trial period has expired, so I can not continue. Does anyone know how I can activate the free version? I also tried to download version 10, but when the installation starts I still load 12 :smileyfrustrated:



Posted by wlgiv

I've been using TeamViewer years to connect to my home PCs - now it suspects commercial use!

I had a nasty suprise this morning. I've a self confessed geek and have about 15 PCs and laptops running. Some are on 24/7 (dont even ask about the electric bill!). Most of the PCs are set up to do a specific thing  -scanning photos from a dedicated scanner. Another is only for photo editing (I have literally thousands of oly family pictures and slides I'm digitizing). Another computer is only for accessing the home security system. It's overkill but I feel better that if one PC were to crash, it's function is backed up by another and I don't have "all my eggs in one basket". Anyway - over the weekend I had set up a file server to have a securely backed up central location to store all the photos and other files. When I tried connecting from work to fiddle with it on some free time, I got the popup saying "commercial use suspected". I thought that maybe it said that because it was an actual server and not a regular PC, so I tried connecting to the PC where I get email. Got the same prompt but I could connect. After I got home from work I tried connecting to the computer in the garage that has the security cameras and remotes connected to it. It doesnt have a monitor or keyboard/mouse so remoting is the only practical way to connect even though its only 20 feet away. This time it said "commercial use detected" and kicked me off after 5 minutes. All of the PCs are doing this now. I filled out the form and sent a copy of the log file from the PC I was working on. I only sent the log file from this one PC, but shoult I try to send the logs from *all* the PCs too? They would all show me connecting to them here at the house at whatever address Altice assigns my router. I don't "need" to connect from work, but the connecting to the PCs without monitors in the garage from the den is really important. How soon does something like this take to get resolved? I really hope it can get fixed. Thanks!

Posted by alexhoev

Licencing Error


yesterday I installed TeamViewer on my home PC and my private Notebook. I recently reinstalled Windows on my PC and wanted to download some programs remotely, while on work to use them this evening.

Now I just got a message, that my TeamViewer License will expire in 7 days. Isn't TeamViewer free for private non commercial use?

I would be very happy if someone could help me :-)



Posted by WOWzers

Re: Licencing Error

TeamViewer is free as long as you are connecting from a home to another home. Somehow TeamViewer picks up on the types of networks you are connecting to and from.

Since you are connecting from your work network, it assumes that are you are working while at work. This is why you are receiving this message.
Posted by Qet86

Re: Commercial use suspected pop-up message

Having the same issue atm and when I try to submit a ticket the page gives me a 500Error something. Now, I rarely use it longer than 5 mins at a time anyway unless my parents need help, I mostly use it to start/stop/change Movies/Music/Streams :-) hope this can be resolved through here ^^
Posted by umutkilic

Re: Licencing Error

Today I have received a message showing that I'm using Team Viewer under commercial use. But I believe I'm the very typical personal using personel PCs and mobile phone with android OS.

I really don't get it why my use is miss-understood as commercial use.

How can I get it back to normal?

I like Team Viewer a lot and I dont wanna use another remote desktop software.


Posted by pawala

Re: Licencing Error

Same error just a few hours ago. Weird that this is the 2nd time this has happened.

The first time it never limited access and went away after a while.

This time however, I'm getting the 5-minute limit and random timeouts.

If this keeps up, I'll probably just have to move on back to using Ammyy Admin or try out Chrome Remote Desktop.

Posted by John_Kim

TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session duration to a

Hellow Sir,

Thank you for your SW. 

I'm a super fan of your teamview SW.

I'm using teamviewer SW as free because I'm a persional user.

Today, when I tried to use my computer remotely using teamviewr as free persional user, I got a following message saying that :

"Connection blocked after timeout.

Your license limits the maximum session duration to a parnter, immediate reconnects are blocked. Please try later or upgrade your lincese.

Connectin to the partner will be blocked until 10:24."


118 Replies
Posted by DanielMa

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

The same issue happened to me since last night. Any solutions? Still exists after upgrading to latest version.WeChat Image_20180526153146.png.

And the new connection was basically blocked out in less 30 seconds.

Posted by zeynep

Commercial Use Detected!!!

Although i have personal use of Team Viewer, it says me " Commercial Use Detected" and blocks me after 5 minutes.  I am student&research assistant and i need to use the computer on my university for my personal work&research. I have used Team Viewer account for 6 months on the same computers and networks(one of them is University). 

For 4 days, i have faced this problem. 

What is changed ?  Anyone has this problem ?

Need help! 



Posted by bactlink

Re: Commercial Use Detected!!!

I am facing the same problem! I am student from Peking University, and I need to connect to computers in the lab. Is there any solution?
Posted by Llukass

Re: Commercial use suspected pop-up message

I have same problem. I am FREE user and still getting this massages. I help my family and friends time to time fix the computer and that's all. Is it problem to help friends?

Posted by lance7

Re: Commercial Use Detected!!!

Same question.

I am a phd student and have used tv for 3 years.I have been band days ago for commercial use reasons. I have never tried making mokey by using tv.


Posted by yqli

Commercial use suspected. Cannot use teamviewer any longer

For 3 years, I have been using teamviewer to connect my laptop, office computer and homecomputer. It has been great and I have recommended teamviewer to a number of friends. But two days ago, a commercial use suspected msg popped out all of sudden. I could still connect to the other computer for about 1 minute. Then the connection was cut off. And I would have to wait for about 11 minutes to make another connection attempt. This makes it essentially impossible for me to continue use teamviewer. Please help solve this issue. Thanks a lot! 

My office computer id is [ID removed by moderator]. My home computer id is [ID removed by moderator]




Posted by JSSSX

Re: Commercial use suspected. Cannot use teamviewer any longer

Same here, all suddenly, after using teamviwer for years for my several home computers (same IP), I just got this harrassing message and 5 minutes sessions...

Don't know what's going on and already looking for an alternative.

Posted by JSSSX

Re: Commercial Use Detected!!!

Same here, home use with several computer all over the floors.

Its personal use but I've got the commercial use suspicion.

Guys, please fix !

Posted by wsuh

Re: Commercial Use Detected!!!

Theyve been **bleep**'s recently, hitting people with commercial use accusations. This have never happened before throughout all the years I've used team viewers.

I say we abandon their **bleep**ty program and move on to another solution.

Posted by Langholm

verdacht auf kommerzielle nutzung

Ständig bekomme ich die Meldung „Verdacht auf kommerzielle Nutzung“ aber ich setze das Programm ausschließlich privat ein. Wen ich eine Runde von Updates in meinem Haus gemacht habe kommt gleich die Meldung. Da sind die Rechner der Freunde noch nicht dabei. Wie kann ich dem Vorbeugen?
Posted by wsuh

Re: Commercial Use Detected!!!

thank you for your suggestion

will uninstall TV immediately and install VNC instead

Posted by daenam

Can not used free license.

I can not use Team Viewer with the attached message.

This problem occurred in Team Viewer 13.
I have reinstalled V13 and downgraded to V12, but I still have the same problem.
I do not use the team viewer commercially.

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