Announcements

TeamViewer 14.5 has been released. See the Change Logs here.

Posted by emileson
Henagon

My TeamViewer is blocked, I need your help

Dear Sir,
I would like first to thank you for supporting my research through you powerful application namely "TeamViewer".
I'm a PhD student in China and this application help me to access remotely the supercomputer from my laptop.
Unfortunately today it appeared from a pop-up that I was using it for commerce.
Sorry, I would like to let you know that I have never used it for a commerce purpose. 
I'm actually running the Weather Research and the Forecasting (WRF) model on the supercomputer and most of the times the model stops. When I'm not there, especially at night time, the model needs to be restarted.
My dorm is about one hour and twenty minutes by bus and I cannot go anytime to my office to restart the model. so I have installed the free version of the TeamViewer application on my desktop in my office and on my laptop which can help me to access the supercomputer through the desktop in my office.
Please, Sir, right now my TeamViewer has been blocked and I cannot access my supercomputer from my room. I'm not sure if this one desktop also is blocked.
 I highly need your help to get the support to use freely the TeamViewer for my research.
Best regards,
Mr KPAIKPAI Batebana,
PhD student,
Laboratory of Cloud-Precipitation Physics and Severe Storm,
University of Chinese Academy of Sciences (CAS),
Beijing - China
Posted by immortalmewtwo
Henagon

Re: TeamViewer thinks I’m using the software commercially!

Been getting the same warnings, very annoying!

Teamviewer failed to respond to my declaration of private use and continue to block me. Sick of it!

Posted by 이상군
Henagon

Re: TeamViewer thinks I’m using the software commercially!

Hello, I am a person who is using a team viewer in Korea. 

The reason why I am sending this mail is that due to commercial suspicion, the usage time is limited. 

I've been inquiring before because of the time limit.

It was because I was connected to PC room.

This time, I went to Japan from November 28th to December 1st.

At that time, I connected to Wi-Fi through my cell phone and used a team viewer. 

That's why we seem to have a time limit. I'm a personal user. So please loosen the restrictions.

I will buy a computer and use it by next week. So don't stop me then. Or tell me how.

p.s : This mail was written in a translator.

Posted by thiagoavanci
Electron

Re: TeamViewer thinks I’m using the software commercially!

Hi there. I use Teamviewer for a long time now from diff. pcs. I only log in by using my account. Today I received notification informing that my usage where commercial. I only use TV to connect my onw pcs. I've tried to hit feedback but I do not know if I do it properly. Any help? Tks

Posted by ShukranAlkari
Photon

i am stuck up with registration

i need help, my computer registered as business with team viewer by mistake 

now i am unable to change that, as i am using this computer personally 

what i should do to change ... whatever i do it is not accepting that....!!!

please help me 

Posted by Rave_Master_901
Electron

COMMERCIAL USE DETECTED teamviewer 14

Received this message : 

This software seems to be used in comercial environments. Please note that the free version may only be used for personal use.

You can no longer start a new session.

Please do help, this suddenly happened today on the PC I often used teamviewer with. But last few night I tried use LAN connection and for some reason today I'm trying to use this PC unable to connect personal PC of my fiance. I'm accessing Teamviewer through cybercafe. 

This current PC id [please do not post TeamViewer IDs] .. please do help fix or revoke it somehow thanks. The other PC seem to working fine oddly enough.

Posted by Jeff13
Electron

Re: TeamView Free does not allow connections.....

Hi, I also meet the same problem and have tried many times to solve this problem. At last, I find the teamviwer just want you to buy their product even though you are just a student. It will not allow you to use it free for a long time. Foxy commercial affair!

Posted by sirnsasheryar
Electron

Re: COMMERCIAL USE DETECTED teamviewer 14

You can no longer start a new session, what does this mean?
Posted by gsunan
Henagon

Commercial use

Screenshot_93.jpg

Ich weiß es nicht wie es dazu kommt, ich benutze TeamViewer ausschließlich privat. Was kann ich tun um TeamViewer weiter benutzen zu können.

I don’t know how this could happen; I only use TeamViewer privately not commercially. What can I do to continue using TeamViewer?

Posted by 2fools
Trigon

Re: TeamViewer thinks I’m using the software commercially!

Switch them all to Version 9 - ever since version 10 and forward I have been getting the same issue becaues one on my mnay home computers is WHS (Windows Home Server) - because it is based on Server 2008's core - TeamViewer 10, 11, 12 (and I am sure any others to follow) treat it as a "commercial" product.

I have tried to explain this to them, but they don't care or listen. SO I reverted all my machines to version 9 and turn off update checks and auto updating. Problem soved.

9 is the nicest version to use anyways.

Posted by qjnbly
Photon

Re: Sales @ TeamViewer

Hello, I am wondering about getting TeamViewer for a nonprofit organization?

Posted by stingrays
Digon

Re: TeamViewer thinks I’m using the software commercially!

it has been 14 days now... no access nor connection... commercial use detected? new form has been submitted...
 
teamviewer was privately use and one of the crucial usage is to rely on using teamviewer to connect my elderly parents (who are not mobile phone savvy) mobile phones in remote locations, so that i would able able to speak to them knowing their current health and daily situation/s... i'm feeling disappointed having to write to you via different means and nothing has been resolved... most importantly, i'm getting worried about my parents well being for passed 14 days absent all simply because of this issue....
Posted by 2fools
Trigon

Re: TeamViewer thinks I’m using the software commercially!

TeamViewer doesn't care, been fighting with this issue for 4 (almost 5) years.

Just remove current version installed and install Version 9, then turn off auto check for updates and auto install of updates.

Solves the problem.

When someone else makes a product that competes with TV - they will lose a **bleep** ton of us.

Posted by coch
Electron

Re: personal use

correct
Posted by coch
Electron

Re: TeamViewer thinks I’m using the software commercially!

marketing. many let us use a sw for free for some time.

tv changed this unfair. punishable by law.

Posted by coch
Electron

Re: personal use

correct

Posted by dssfaxman
Henagon

Re: Trial version expired

The form says it could take 30 days. If that is true, I need to look for a new solution.

Posted by 2fools
Trigon

Re: Trial version expired

It has been almost 5 years for me since i first reported the issue ... their resolution was to

"Remove the computer with Windows Home Server from the network or uninstall TeamViewer from it"

So - no solution. Just unistall the version you are using, install version 9 (Google TemaViewer Version 9 download).

Then Go to Extras>Options>Advanced>Show Advanced Options>

Then "Check For New Version" change to "NEVER"
Also "Install New Versions Automatically" change to "No Automatic Updates"
Posted by Glassdub
Pentagon

Re: Trial version expired

30 day is a minimum, mine was never fixed in at least 6 months but all I get is the warning pop up now.

Posted by stingrays
Digon

Re: Solution, just phone their tech support until they do any...

i tried calling the tech support but apparently tech support is only available for paid subscriber...
Posted by TITORD
Electron

Re: Free version lies and disconnects

Hello same to me
I have 3 computers and sometimes I access my home when I'm out
I've always done it.
  And now dis that I can not use commercially
Can you solve your case?
Posted by willgill
Henagon

Use in Commerical Environment... not anymore

I paid for a v9 TV license when I was supporting one small company that had a domain network.  I no longer support that company and since upgraded to the latest version of TV.  

Now when I tried to connect to a friend's PC to do troubleshooting, I was flagged as "commercial".  I have around a dozen PCs in my list, all friends and family that need assistance from time to time.  I get paid in dinners and wine if they feel generous.  Is that commercial?

Where did I go wrong?

Posted by Moderator Moderator
Moderator

Re: Use in Commerical Environment... not anymore

Hi @willgill,

Thank you for posting.

 

The free version of TeamViewer cannot be used on a device that used to be used for commercial purposes. So although I understand that some of your usage is commercial and some is personal, the only way for us to create a system that splits commercial and personal use on one device would be to monitor the content of your connections which we will not do as it is a violation of privacy.   The free version can only be used in private environments. 

 

For more information please read this article

I also recommend to use the license you have paid, so that you can connect to PCs without having any error message. 

 

Hope this information will be helpful for you.

 

Best regards,

Posted by willgill
Henagon

Re: Use in Commerical Environment... not anymore

I don't have a mixed environment anymore.  It sounds like my main computer will be forever flagged as once being used for commercial purposes.  This is such a shame.  

I can't use my older version of TeamViewer since it is not compatible with newer versions.  I hesitate to purchase another commercial version

1. Because I don't do commercial work anymore.

2. It will just become obsolete and incompatible in less than a year.

Maybe I'll RDP into another computer running TeamViewer or just move to another remoting system.

Posted by PatQQ
Henagon

Commercial Use Detected!!

Hi,
I'm getting A LOT of Commercial Use Detected recently living abroad in China.
I never had this issue happening that often ever since Teamviewer came out. Been using it since day 1. Teamviewer 3 I believe.

I use Teamviewer to help out my family and friends with their computers, as well as accessing my own laptops away from home.

Right now i'm unable to make ANY connections at ALL. It just says "You can no longer start a new session". And the connection is cancelled. Doesn't even have a timeout now.

Please fix this issue. Thanks!

Posted by Lori602
Henagon

Re: personal use

Yes, I've been have this problem too. Longstanding user, today is the first time it has ever suggested I am using it commercially (which I am not). It tells me the session will be limited to 5 minutes, but its more like about 30 seconds before it shuts down the session and then prevents further access attemptsfor 10 minutes 

Posted by banderas20
Henagon

TeamViewer home licensing

Hello.

I have sent a signed agreement in which I declare my home use of TeamViewer. They have replied me with the following:

"Thank you very much for sending your self-declaration of personal use to us.
We apologize for the delays in our mailings.
We have successfully reset the TeamViewer ID you submitted via the form provided earlier, and we acknowledge that you are using TeamViewer for personal use only.
With your signed declaration, we took additional steps to make sure your TeamViewer ID remains reset."

However, in my Windows Desktop application it still reads "Evaluation Version Expired".
I don't understand...
Thanks!

Posted by Haizen007
Electron

How to use it for free, since they says "is commercial" use even for home.

I sent a ticket a days ago, no answer, so, how do I do to connect to my computer in home without having to pay for a commercial license that I'm not interested, they are forcing me to buy one, or should I move to a better app? Suggestions?
Thank you!

Posted by dc6050
Photon

TeamViewer trial expired, but I am using it for personal use.

This is all for personal use. My home PC is set up for unattended access and is linked to an email. My laptop's installation of TeamViewer won't let me connect to my home PC because it says my trial has expired. I tried logging into my account on my laptop and it still says my trial is expired. Isn't personal use free?

Posted by Gary0522
Henagon

Issues with Personal Use

I use TeamViewer to remotely address issues with my in laws laptop, how ever my TeamViewer turn in to trial version & it tells me only 2 days left in it, on top of that it lets me connect to my in laws laptop only for 5 min. then it kicks me off... Any help appreciated...

Posted by Closed account
Not applicable

Re: Considéré comme professionnel alors que tel n'est pas le cas

I have two devies, one I can remote on to the other it keeps saying this annoying message.

I have removed and cleaned the registery and reinstalled on the device but keep getting this message.

I can remote from one to the other using RDP, looks like I have to find another solution. 

Team viewer is not helping

Posted by 2fools
Trigon

Re: Considéré comme professionnel alors que tel n'est pas le cas

Uninstall then install Version 9 from here:
http://download.teamviewer.com/download/version_9x/TeamViewer_Setup.exe

Then go to Extras>Options>Advanced>Show Advanced Options

Then Change "Check for new version" to "NEVER"

Then change "Install new versions automatically" to "No automatic updates"

This **bleep** never happens with version 9. It all started with Version 10 and forward.

Posted by redmatrix13
Henagon

my teamviewer detected as commercial even though i choose as free

hello, please fix my teamviewer that dtcted as commercial. thx

Posted by Mobilekutz
Henagon

Re: TeamViewer home licensing

Where is the form that we fill out to send the information in?

I cannot get any good service from these guys unless I have a PAID license, like the free clients don't matter.

Posted by Tracy-Zix
Henagon

Please do me a favor to check I am using TeamViewer for personal usage.

Dear engineer of TeamViewer:
I am a student in University of Science and Technology of China, and I have been using TeamViewer on my computer in my laboratory and dormitory, but this computer whose TeamViewer-ID is **Please do not post TeamViewer IDs** was detected that seems to be used in commercial environment. Sincerely, I need your help to take a check that it is being used for personal usage including research and tests running.
Thanks a lot!

Posted by immortalmewtwo
Henagon

Re: Please do me a favor to check I am using TeamViewer for personal usage.

heya

got the same warnings and restrictions also

just use *Third party product* instead

teamviewer won't solve your problem unless you are a paying customer

Posted by banderas20
Henagon

Re: TeamViewer home licensing

Hello.

Once blocked, they sent me an e-mail with the subject "Your request regarding commercial use: next steps". In step 2, it says:

"THIS FORM (pdf link) is a declaration of private use that needs to be printed, signed personally and sent back to us at the following email address [email address removed by moderator].
 
When you return this to us, we will review your response confirming your declaration of private use and use this to determine whether we can re-enable your use of TeamViewer"

PDF is: [The link has been removed per community giudline]

Hope it helps.

Posted by 2fools
Trigon

Re: TeamViewer home licensing

Uninstall then install Version 9 from here:
http://download.teamviewer.com/download/version_9x/TeamViewer_Setup.exe

Then go to Extras>Options>Advanced>Show Advanced Options

Then Change "Check for new version" to "NEVER"

Then change "Install new versions automatically" to "No automatic updates"

This never happens with version 9. It all started with Version 10 and forward.

Posted by AnnLouiseO
Henagon

Re: TeamViewer home licensing

Hi!

I have the same problem can you send the PDF to me please. The moderator has take it away./Ann

Posted by banderas20
Henagon

Re: TeamViewer home licensing

Hi AnnLoise0.

I think you should contact TeamViewer help support, since the PDF may vary with the user.

Kind regards!

Posted by AnnLouiseO
Henagon

Re: TeamViewer home licensing

Hi banderas20 !

I have already tried it but they say I should go through the community. It is difficult to get help.

Kind Regards Ann

Posted by Grischa
Henagon

I did a wrong installation. How can I change it?

Unfortunately I choosed commercial use by my first installation. My use is 100% private and I want to change it know to private use. How can I do it. Uninstall and new installation by choosing private use does not help. Tia!

Posted by ABowgen98
Henagon

I need my Computer ID changed from commercial back to private

So when i re-installed windows recently i had to redownload teamviewer. Upon installation a little while ago i accidentally must have chosen the commercial use option and now i have been prompted that my trial has expired and i need to buy a license. I have been using teamviewer for personal use nearly 2 years on this account and i need help from the Team Viewer Support Team to change my Computer ID back to private. 

As i cant sumbit a ticket on the webiste without a license i thought i'd post here. :)

Thank you kind regards Alex

Posted by splow
Digon

Commercial use detected blocks usage completely

I am quite surprised to see a lack of discussion on TV's community on this issue. There are certainly plenty of discussions outside of TV's community on this issue ... 

I am a retired programmer that have been asked by manufacturers in my past life to help out their customers and I do this maybe once a week for a short time. I don't get paid, but yesterday it says commercial use detected, and I am completely blocked from any use - both my notebook PC and home PC are blocked at the same time. 

I really think this is pretty vicious. Time limits and that sort of thing might be acceptable - gives you time to appeal if you are genuinely using this for personal use, but outright blocking based on usage guess-analytics ... really? 

Why doesn't TV just say personal use is only free for 30 days and charge for personal use? They seem to be getting a lot of bad publicity with this commercial use block. Personal use could be a much lower pricing with limitations on number of PCs or usage or whatever. As a retired programmer, I have always paid for everything I use and donated with software I found useful, so to experience what I am experiencing with TV is just brutal. 

Posted by Gearbone
Proton

Re: Commercial use detected blocks usage completely

Completely agree splow. 

With all of the other remote support tools available now I am migrating ALL of our clients and working with other MSPs to migrate away from TV. We were able to several thousands of dollars per year by moving away from TV but when you manage thousands of endpoints migration can be a pain.

Find another solutions folks - there are a lot of options now in the remote support tool market place and most of them are cheaper.

Posted by splow
Digon

Re: Commercial use detected blocks usage completely

I totally understand the need to have a steady income to allow the continued development of tools, but it would be wise to heed the appearance of 2 giants in this field - Intel AMT, some many years in its unfortunately slow development, and Google's own ideas on this. 

I don't understand the lack of a custom pricing enquiry at the very least - show some consideration for a variety of users that can't work with the pricing offered. 

You and I are obviously have very different needs - I've honestly not noticed any difference in TV's many versions since I started using it, since my usage is entirely based on a convenient remote desktop solution free of router config, and I would think there is a whole ocean of users like myself. Sigh. 

Posted by 2fools
Trigon

Re: Commercial use detected blocks usage completely

What others are available?
Highlighted
Posted by JonelGillespie
Photon

How to change business usage to personal usage

Good day, how do I change my licence to personal use.  I've accidently set up my teamviewer for business use.

Posted by Incanus
Electron

Non Commercial Use but only a phd student

Hello,

currently i am working on my phd thesis (i am in "the hot phase") and therefore i need to connect to a computer at the university to get access to IEEE etc.

Today i got the message "commercial use detected" and i can not connect to any other computer anymore.

I am not using teamviewer for commercial reasons but to get help me connect to various computers that i need for my phd thesis.

What can i do to be able to connect to other computer again ?

Please help me since i really need it or otherwise get problems finishing my phd thesis.

Posted by FiVe_Tomek
Henagon

Whether using TeamViewer for one computer is commercial ?

Hello,

I used TeamViewer not commercially.
I was connecting mainly with one computer, from a laptop to a stationary one - eg I checked what children are watching on a desktop computer.
Sometimes I connected with friends but occasionally.

I received a message that "commercial use detected"

I am asking for help with the restoration of a non-commercial account.