Posted by Alick
Henagon

termviewer 12 always seal my authority on MacBook air

My macbook air 13" was sealing again at this morning, why is the problem happening again? I always fixed use of the software between three computers, and I never link to other computer with other user, why is the problem always only happened on my macbook air 13" ? Maybe your team can find the problem & help me unseal the limit for my macbook air 13", thanks.

Posted by JonelGillespie
Photon

How to change business usage to personal usage

Good day, how do I change my licence to personal use.  I've accidently set up my teamviewer for business use.

Posted by Incanus
Electron

Non Commercial Use but only a phd student

Hello,

currently i am working on my phd thesis (i am in "the hot phase") and therefore i need to connect to a computer at the university to get access to IEEE etc.

Today i got the message "commercial use detected" and i can not connect to any other computer anymore.

I am not using teamviewer for commercial reasons but to get help me connect to various computers that i need for my phd thesis.

What can i do to be able to connect to other computer again ?

Please help me since i really need it or otherwise get problems finishing my phd thesis.

Posted by FiVe_Tomek
Henagon

Whether using TeamViewer for one computer is commercial ?

Hello,

I used TeamViewer not commercially.
I was connecting mainly with one computer, from a laptop to a stationary one - eg I checked what children are watching on a desktop computer.
Sometimes I connected with friends but occasionally.

I received a message that "commercial use detected"

I am asking for help with the restoration of a non-commercial account.

Posted by swperformancesa
Photon

How can I change back to private user ?

I suddenly can't connect and it says that software is comercial now, what must I do ?

Posted by stillers2000
Henagon

Team viewer keeps saying I’m a commercial viewer after I had to reinstall Windows

Team viewer keeps saying I’m a commercial viewer after I had to reinstall Windows. I’ve uninstalled and reinstalled 10 times. I don’t get it, I’ve used team viewer for years and now I can’t connect with my phone because ‘I’m a commercial user and my trial expired’

I’ve chosen basic installation and free. I tried using the download on my console web page.

Anyone had this problem or know how to fix? Thanks!
Posted by stillers2000
Henagon

Team viewer keeps saying I’m a commercial viewer after I had to reinstall Windows

Team viewer keeps saying I’m a commercial viewer after I had to reinstall Windows
Team viewer keeps saying I’m a commercial viewer after I had to reinstall Windows. I’ve uninstalled and reinstalled 10 times. I don’t get it, I’ve used team viewer for years and now I can’t connect with my phone because ‘I’m a commercial user and my trial expired’

I’ve chosen basic installation and free. I tried using the download on my console web page.

Anyone had this problem or know how to fix? Thanks!
Posted by rw-e
Henagon

Free Personal Use

I only use my team viewer for personal use, but I now get a msg on my laptop saying it has detected a commercial environment and that I cannot use anymore. How can I stop this msg and use teamviewer as before? Roger47

Posted by Philw1977
Photon

Re: Free Personal Use

Fill in this. Takes a few days. This is my 2nd time

https://www.teamviewer.com/en/support/personal-use-verification/

Posted by ishikawa411
Photon

repair wish

Whom it may concern

Hi, I alway use this soft, but I couldn't use this suddenly.

It seems that I'm warned since I may use on bussiness line. But since I use on just personal, Can you allow my using?

Please consider.

Best regards.

ID : [the personal information has been removed]

Posted by ShaneE
Photon

Access to the free version

I've been using the person/free version to help my son with his filing especially in Outlook but last week I couldn't log on as the message came up that I was a commercial user.  I don't receive any payment and am not working as I'm 75 years old.

Posted by stevelin
Henagon

I’m not using the software commercially!

Hello

Teamviewer detected commercial use. But I‘m not.

I just use it to solve my mom's computer problem at home.

I have already filled out the form. But I have never received any reply emails.

Can you help me?

Posted by Hoo_Jay
Electron

Please lift the restriction

Totally personal.

Posted by StuartT56
Henagon

SOLVED :Team viewer licence problem

I have a free teamviewer account for personal use on my home PC. I just got a new laptop and so installed Teamviewer on that (taking care to select 'personal use only'). The laptop has a different device ID (but I think that is fine). I logged in with my account, but on the laptop it seems to think it's an expired trial of the commercial version!

I logged in with the same username and password on both machines, so how can it think the account is free on one and an expired trial on the other?!

 

SOLVED

Posted by sdiverjack
Photon

Re: When I connect to someone It says Commercial USE SUSPECTED, even though im a basic home user.

I just had this happen to me today, and this is **bleep**. I am a home user and use this between mine and my neighbors computer mostly, and that is to use my computer while at their house.

What gives?  this needs to be addressed as I am NOT a corporate user in any way shape or form.

Posted by chjohans
Henagon

TeamViewer claims I'm a commercial user!

I've been using TeamViewer for a few years, from when **Third Party Product** started to charge their non-commercial home users. I have a few home computers (All running Windows 10 at the moment, no server edition OS), and I have two homes in two different countries and time zones. I've been using TeamVIewer all this time to administer my home computers, both between my home locations and locally in each LAN. This is stictly non-commercial and personal use, but as a tech enthusiast I have a few PC's and my family members have one each too.

I've always kept updated with the latest version of TeamViewer, and a couple of weeks ago or so I upgraded all my PC's to TeamVIewer 14.

A couple of says ago I left a TeamViewer session for a few hours to my "Media PC" while doing some software upgrading. Shortly after I got a big messagebox when trying to connect to *any* of my PC's, the message said that I am using TeamViewer commercially. Why a piece of software would figure out that by itself is a bit of a mystery to me, and why the programmer thinks he knows this better than me is an even bigger mystery. Because it's simply not true, I use TeamViewer strictly for personal use as per the license agreement I agreed to follow when I installed the software.

At the moment TeamVIewer is useless. Whenever I connect to one of my PC's it will show the above mentioned popup window. Shortly after the connection will time out and terminate. If I try to re-connect I will just get a message with some text saying my connection is blocked after a timeout until a spesific time in the future. Essentially this software is now crippled and useless.

This is a shame because it worked very well for my non-commercial personal use. Paying for a commercial license is not an option, it's both a budget issue and also I didnb't break the license agreement for personal use so I don't see why I should be forced into a commercial license.

I did find an on-line form to declare private use here:
https://www.teamviewer.com/en/support/commercial-use-suspected/

I filled in the form, gave my declaration and all the information requested but there is still no solution to this issue.

Don't get me wrong, I am indeed grateful for having been able to use TeamViewer for free for the past few years. But since I have strictly adhered to the license agreement regarding personal use for all these years I don't see why TeamViewer now all of a sudden is accusing me of commercial usage and crippeling the software in this way.

Is it at all possible to solve this or should I start looking for an alternative?

Posted by chjohans
Henagon

Re: TeamViewer claims I'm a commercial user!

Ya that's just great, move this post last in a thread of almost 50 pages, I'm sure it will get a lot of attention here
</sarcasm off>

Instead of moving my post you could have bothered to answer with a solution, but I guess "forum care" has priority way above "customer care".

Posted by 2fools
Trigon

Re: TeamViewer claims I'm a commercial user!

Uninstall the current version, then go to http://download.teamviewer.com/download/version_9x/TeamViewer_Setup.exe

Install version 9 then go to:
Extra's>Advanced>Show Advanced Options:

Change Check for new version to "NEVER"
Change Install new version automatically to "No automatic updates"

This all started with Version 10 in 2013/2014
Posted by OldSurferDude
Trigon

Re: TeamViewer claims I'm a commercial user!

I was getting this, too, but after many, many contructive comments, they realized I was not a commercial user and I was using TV per their guidelines.  Now it is back working for me.  I hope they will release you soon.  Please remember, they have to make money and we, the free users, are only of value if we report bugs and and other helpful feedback.

Now, if they only had an Arduino version ;)  Maybe a Raspberry Pi? 

Posted by 2fools
Trigon

Re: TeamViewer claims I'm a commercial user!

Been "reporting" to them this "bug" since 2013 - problem is it isn't a bug it is a "feature" in their eyes.

We use it at our work and we pay them a LOT of money to do so, but I also use it for my personal use as well.

Because I have a computer that is Windows Home Server (designed for home use not business) it sees me as a "professional" user. I have 4 computers and 5 or more mobile devices in my home network using it, I also have family all over the country (NS, AB, ON, NB, BC) that I help out remotely because I am a tech. But I am NOT using it for business - except at work - which we pay for.

I have literally been fighting with them since 2013 to rectify, but they refuse to.

So I use Version 9 and am actively looking for something else to use.

Posted by aipl8
Photon

can not access team viewer

Hi,
I can't access the team viewer in my system,I updated all versions and tried ready,It never works, I am using non commercial use only but it asks the payment
Posted by chjohans
Henagon

Re: TeamViewer claims I'm a commercial user!

Thanks @2fools, I will do that if they don't restore my "personal" status within a day or two.

Posted by chjohans
Henagon

Re: TeamViewer claims I'm a commercial user!


@2fools wrote:

Been "reporting" to them this "bug" since 2013 - problem is it isn't a bug it is a "feature" in their eyes.

We use it at our work and we pay them a LOT of money to do so, but I also use it for my personal use as well.

Because I have a computer that is Windows Home Server (designed for home use not business) it sees me as a "professional" user. I have 4 computers and 5 or more mobile devices in my home network using it, I also have family all over the country (NS, AB, ON, NB, BC) that I help out remotely because I am a tech. But I am NOT using it for business - except at work - which we pay for.

I have literally been fighting with them since 2013 to rectify, but they refuse to.

So I use Version 9 and am actively looking for something else to use.


I guess I'll just go ahead and "upgrade" to v9 then, based on what you write I'm not at all hopeful that they will take away the "commarcial flag" they have flagged my account with.

Posted by chjohans
Henagon

Re: TeamViewer claims I'm a commercial user!


@OldSurferDude wrote:

I was getting this, too, but after many, many contructive comments, they realized I was not a commercial user and I was using TV per their guidelines.  Now it is back working for me.  I hope they will release you soon.  Please remember, they have to make money and we, the free users, are only of value if we report bugs and and other helpful feedback.

Now, if they only had an Arduino version ;)  Maybe a Raspberry Pi? 


So basically you are saying that their criteria for detecting commercial vs personal users is that personal users give constructive comments and helpful feedback in this forum, and commercial users does not? So all we have to do to get our "personal" status back is to post "constructive comments" and "helpful feedback" in this forum? :)

 

Posted by chjohans
Henagon

Re: TeamViewer claims I'm a commercial user!


@2fools wrote:
Uninstall the current version, then go to http://download.teamviewer.com/download/version_9x/TeamViewer_Setup.exe

Install version 9 then go to:
Extra's>Advanced>Show Advanced Options:

Change Check for new version to "NEVER"
Change Install new version automatically to "No automatic updates"

This all started with Version 10 in 2013/2014

I remember when going to v10 a few years back I had timeouts, I think they added a maximum session limit in v10 and it was most annoying. So I remember I went back to v9. But even with "No automatic updates" I remember getting very annoying popups urging me to upgrade to the latest version. Do you still get those today when using v9?

Posted by Rajnazs
Henagon

Re: TeamViewer claims I'm a commercial user!

hello, I have the same problem. I have a computer that I'm using few years ago with Teamviewer (currently 14.x). I started to get commercial usage detected messages a week ago. After that they blocked my acces??? Went to the website, filled the form : https://www.teamviewer.com/en/support/commercial-use-suspected

No response, nothing. Do they want to push away the free users? Does someone know a solution?

Posted by 2fools
Trigon

Re: TeamViewer claims I'm a commercial user!

Uninstall the current version, then go to http://download.teamviewer.com/download/version_9x/TeamViewer_Setup.exe

Install version 9 then go to:
Extra's>Advanced>Show Advanced Options:

Change Check for new version to "NEVER"
Change Install new version automatically to "No automatic updates"

This all started with Version 10 in 2013/2014
Posted by Closed account
Not applicable

Re: TeamViewer claims I'm a commercial user!

Or just use [*Third party product*], very easy, standalone or just a windows service with a click. In case you buy a licence also very cheaper than TV.
49 pages of swearing.... WOW!!!
P.S.: Now I'll delete also this community account, good luck guys!!!

Posted by leejuhwan
Henagon

hi

Hello, I'm using Team Viewer, but I continue to recognize personal connection as a commercial connection. Please resolve it.

my email > [The personal information has been removed.]

Posted by Evolution13
Henagon

How does Teamviewer determine what commerical use is?

I've gotten the dreaded commericial use detected message, but *only* on he copy on my laptop, which never does anything except remote into the machine in the living room. I literally use this copy for laziness so I can access the machine out there from my bed! I can't think of a more personal use for it than this!? Does it assume connections within a LAN are commercial? My router should obviously look like a residential router. I'm gonna submit a ticket for this, I'm just curious how the program "thinks".

Posted by JackHK
Pentagon

Re: TeamViewer thinks I’m using the software commercially!

Hi All,

May I know when will the limit being removed after ticket submitted?

I submitted the form yesterday, but still, the limit did not remove yet?

Posted by michaeldk
Henagon

Just a ploy to extort money from private users.

I've recently received this message with two devices I had it installed on - an old android phone (used to receive verification SMS messages related to outlook, tinder, instagram for two factor auth) and a laptop which contains photos, files and other things I would like to access while travelling as not to haul around everything on a harddisk. 

So I'm managing two personal devices, for personal, non-paid use. And I got the message anyway. I've filed reports but have not (yet) gotten a reply, and honestly don't expect one soon either. Right now I cannot access various services while abroad just because teamviewer decided to block access to my android phone, meaning I can't see SMS messages properly (it's a slow phone and the 1 minute is not enough....). 

Highly fustrating. It's pretty obvious that Teamviewer does not want a lot of people to use data on their application for free and is trying to reduce the network/cpu usage for free users by randomly sending out commercial use notifications/restrictions. Its become extortion-ware, effectively. 

Posted by splow
Digon

Re: Just a ploy to extort money from private users.

Extortion-ware is right, especially for anyone who physically does not have remote access to a PC.

I am a software developer and absolutely support that people should not freeload or pirate software, however, I think TV should not falsely advertise you allow free use if you cannot correctly ascertain what is free use.

Plenty of users that rarely use TV and use it to less than 5 pcs getting flagged - not from hearsay, but colleagues and friends of mine. So this is all **bleep**. Exhorbitant prices that totally excludes the occasional user that is supporting family and friends for personal use. 

Great product, hateful policy on this. I'd much rather there is no free version and a reasonable price for a basic product, or a free version that has limits or whatever. Don't go around saying free for personal use and then have rubbish analytics that flag people incorrectly. 

I've completely moved out of TV and testing various products - really rooting for the newcomers. Really hope the old major players get a rude shock at how different pricing is - **Third Party Product**, **Third Party Product** and TV have basically excluded the huge pool of folks that do tech support for family and friends. Good luck to the newcomers that are offering much more reasonable pricing. 

Highlighted
Posted by JackHK
Pentagon

Re: TeamViewer thinks I’m using the software commercially!

Me too! I submitted the form , but no response and no updates. I am so frustrated.

Hi Teamviewer team,

I have been recommending your apps to my friends. I hope that you will not make me disappointed. Looking forward to hearing from you soonest!

2 Replies
Posted by BenjaminM
Henagon

Re: TeamViewer thinks I’m using the software commercially!

I have the same issue as well i use the teamviewer to connect to mypersonal pC only and i had whitelist n blacklist only accessible by me.

 

however it was tagged use commercial and it restricts connection to 1-2minutes and then u cant reconnect after 15 minutes.

 

submitted the form but no replies so far its frustrating as i been using teamviewer for years and i really hope they have a plans for personal home users for a special price instead of a woophing 700usd.... 

Posted by JackHK
Pentagon

Re: TeamViewer thinks I’m using the software commercially!

yes... so frustrated right now. I really hope Teamviewer will really react on our form submitted.. but seems they never do?!
Posted by JackHK
Pentagon

Re: TeamViewer thinks I’m using the software commercially!

Hello guys,

May I check if there is anyone who really got Teamviewer to remove the " commercial usage" tab? If yes, how long will it take? 

Posted by stevep
Trigon

Re: TeamViewer thinks I’m using the software commercially!

It took about 1 month. I still get a nag screen that says they think I'm a commercial user when I open it, but then I get full use of the product. Their rep assures me that I'm registered for personal use. It's been working for 3 months without further problems.
Posted by Closed account
Not applicable

Re: TeamViewer thinks I’m using the software commercially!

Interestisng to know, I had to go back to version 9 to get it working how it use too.

The lastest version was so annoying with all the messages.

Posted by OldSurferDude
Trigon

Re: TeamViewer thinks I’m using the software commercially!

Teamviewer is working for me again.  From the time I sent in the pledge that I was a non-commercial user to the time it was working again was about 3-4 months.

These are the facts that I know.  After I was cut off, there was quite a surge of people reporting as you have.  Then suddenly, the number of messages dropped significantly at the same time TV was working again.  

Remember, you are of no benefit to TV unless you report real issues.  Hopefully TV realises this and will allow more conscientious non-commercial users.

Posted by stevep
Trigon

Re: TeamViewer thinks I’m using the software commercially!

If you are getting this nag screen, then TV should work OK once you're past it. I didn't realize that at first, and thought I was still locked out (This is from V13)

temp.jpgNew nag screen

 

Posted by stevep
Trigon

Re: TeamViewer thinks I’m using the software commercially!

I think there is a real benefit to TV from free use - a 'herd' effect, like herd immunity. TV is an expensive product, and will have a limited base of paid users. By having a large pool of free users, they can raise awareness of their product at little cost to themselves. TV is, after all, an excellent product, and with a large free client base, they get talked about and recommended in a wide array of online forums and review sites, something they wouldn't achieve as a specialized product with a limited, albeit well-heeled, client base.
We do have value!
Posted by fernjr
Electron

Being blocked for commercial use.. Again

Hi All, so I use TeamViewer at home, strictly to access my media server so that I dont need to have 2 monitors/mouse/keyboard on my desk.  Last summer, my account was flagged as a commercial user. I went through all the steps, it took almost 4 months, ending with me sending in a signed afidavit swearinfg that this was for personal use.  It worked for 3 months, now, I go to use it today, and it is again flagged.  Help???

 

 

 

Posted by JackHK
Pentagon

Re: TeamViewer thinks I’m using the software commercially!

Hi friends,

Will there be a notification to inform you that your account was unlocked ? I've submitted the ticket last week but no any response so far :-(

Posted by splow
Digon

Re: Being blocked for commercial use.. Again

No notification in my experience - it just suddenly works. 

However, it is very clear TV has no interest in supporting personal use ... take a hint, find an alternative. 

Posted by JackHK
Pentagon

Re: Being blocked for commercial use.. Again

Agreed, it sounds like they are blocking the users to use it and making tricks to  block the users. That's sad. 

Posted by Jim267
Henagon

Reactivate tv 14 on laptop

I’ve been using TV for about 10 yrs on 5 personal computers and 1 laptop. Recently laptop was blocked (determined to used for commercial use) I’m retired and only use this device to help spouse and mom with their computer issues. How do I get laptop reinstated as non-commercial.
Posted by JackHK
Pentagon

Re: Reactivate tv 14 on laptop

Fill in this form and wait!

https://www.teamviewer.com/en/support/commercial-use-suspected

I am one in this queue as well... the other users said needs to wait 3-4 months! Good luck!

Posted by ErwinPetersNL
Photon

Time outs due to license issues (only use it for private connections)

Dear reader(s),

Since 2 days I experience connection issues to my computers at home. Connections times-out after about 30 seconds and reconnecting is not possible due to restrictions. 

When I try to connect to another computer, a message pops up with the message: (translated) "Teamviewer is used commercial by you or your connected partner. Your session will end in a few minutes. The free version of Teamviewer is for personal use only"

I only use the application for private use and exclusively with my own desktops (desktops, media pc's and homeserver). I never used this for commercial matters and i am pretty supprised by this message as I use Teamviewer for this purpose for a long time now.

The only thing I can imagine is that I connected a few times from outside the country. My partner is living in Qatar. I lived in Qatar for a few months and connected frequently to my server for updates and tranfering documents and files. I assume this is allowed and still 'personal use', but I maybe this caused the 'license issue'?

Is there somebody who can help me with this matter. As I do not have any license, I cannot submit a ticket. Looking forward to a reply. As I am using my homeserver exclusively remotely (no monitor or keyboard attached) this is pretty inconvinient.


Posted by PAPY1950
Henagon

Teamviewer getting disconected

Since I have purchased a Reconditionned Dell Computer from [The URL link has been removed per the community guideline.] I keep getting warning that I am using Teamviewer as a commercial use ! 
For many years now I only use TeamViewer to connect to my summer house to view My IP cam there and I also use it to help my family members and close friend with their computer problem, 
Todaay it is worst, i get this message  and Within one minute I get disconected from my Summer home computerImage 2.jpg
I Would like any help I can get to get rid of this problem 
Thasnks to anyone that can point  me in the right direction 
Pierre