TeamViewer thinks I’m using the software commercially!

[Pinpin]

Hi,

i cant no longer use teamviewer since 2 days. Teamviewer is telling me that i used the software for business purposes, in spite of exclusive private uses.

Can you help me please to get my teamviewer back ?

thx ! :)

[louarn]

Hi,

+1

Exactly the same issue.

@support team : could you please review the algorithm to determine personal and professional usage ? :) Many of us are advanced IT guys... so our usage could look like professional usage, but it isn't :s making it very frustrating, and pushing us on alternative solutions :(

Thanks,

[SereneRebel]

Well it seems us lowly peasants are not permitted to use TV any longer. I was away on holiday and attempted to log into my pc at home to play a game as i have done for a long time and was met with  the much hated "PAY US" window....

All my PC's are linked to my account and i only ever connect to them but alas this didnt stop TV killing all my pc's

Ok fine i sent off the request to reset and well.... nothing... it has been over 6 weeks and still no reply nothing. i am ultimately disappointed in the companies handling of it's userbase. if you want to cull free users then say so and move on. I have forthwith discontinued using TV at my business of which we do pay for it. It's stinks of underhanded money grab to me.

Letting everyone know that i doubt it's going to get any better and we should look for alternatives that have a little more professionalism

[Closed account]

I went back to version 9 and didnt have the issue, but now I am limited to 5mins and have to wait 15mins before I can reconnect.

Seriously I am leaving TV and will look for another vendor.

[Pegaltor007]

I've been using TeamViewer for a long time for personal purposes.

Two weeks ago I tried to make a call with a friend of mine in Dubai (I'm from Spain) and we had several cuts because connectivity there is horrible.

In the UAE the external connections are very often restricted, so we tried, we tried and finally we could talk for some minutes but after that, I started getting a message that TeamViewer detected a commercial usage and it lets me use it for 1 minute and it stops.

I'm using it to talk to friends I have all around the world, never used for commercial purposes.

Who can help me to fix this problem, please?.

[pv7721]

What we don't know, and we can only guess (but it looks very much like this is the situation), this is not a bug, but a feature (i.e. they want, for an unknown reason (at least to us), to convert free users to an expensive license). If this is the case, then there is nothing much to hope for.

[tonaz]

totally agree.

it is a subtle try to convert users.

switching to **Third Party Product** or **Third Party Product**.

bye bye TV

[Akala]

I finally got an email to say they've set my back to free - but that was before I found out I have to list all the IDs I use and connect to, so we'll see how I go on Saturday when I try to connect to my Mother overseas. I'm not very hopeful :(

[pv7721]

@Akala : I did receive the email as well, but as soon as I connected to another ID of mine, boom. The warning came again. I resubmitted the forms for all the IDs...

[JackHK]

That's very sad! ! I have similar situation and I've submitted the form since early Jan. I rec'd an email from TV saying my account will reset but in fact nothing changed with the "commercial use suspected" pump up. No hope!

[Akala]

Did you try it? I tried mine for about 15 minutes today, it still gave the commercial warning at the beginning but it didn't kick me out and at the end it said free. I'll give it a proper test over the weekend with a different computer, we'll see if that makes it fall over

[William68]

Hello,

I'm using TV since a couple of year. Unfortunatly since a few week my connection stay open only 1 minute. 

I understand that is happening because TV think it's a profesionnal use. 

I made an email for explanation and I received an answer telling me that my ID was reset to free. But since this email nothing changed. 

Do i have to change something? or wait more than 4 days? 

Thanks

[morogroup]

Hi

it's my first time.

I'm a personal user with 2 pc (the first to control  the second one). How to send a message to support to continue in the use of teamviewer that in this moment is suspende because I'm considered commercial user?

thanks and regards

morogroup

[stevep]

Are you sure nothing has changed? When I was notified, after a month, that my personal use status was restored, a nag screen still popped up saying I was suspected of commercial use. I didn't bother to go past that point for quite a while, but when I did, I found my usage had in fact been restored. The nasty nag screen still appears, but all is still working fine.

[SereneRebel]

Yes i have been trying every couple days since and sometimes i will get 1-2 minutes some times will not even connect. still no email from them about the reset i sent in december

[JackHK]

I tried and I was disconnected in 1-2 minutes time... that's so sad!

[nhunguyen]

Thank you your reply. But I just use Teamviewer to transfer the files beetween my computers. There is no payment in my activities. What do I need to dp to prevent this case happening again? I can't complete my work beacuse of problem. 

[OldSurferDude]

If you're just using TV to transfer files, it would be easier to use cloud services.  Google has one, it's called Drive.  You can configure it so that you use file manager to drop into a folder, and in less than a few minutes it appears in the corresponding folder of your destination computer.  I am confident it works with MAC, too.

When I need to share files with linux devices (including Raspberry Pi), I use a network attached storage (NAS)  Most newer routers will allow you to attach an external USB drive to it and the combination acts as an NAS.  This latter is faster than cloud based services and can be used on to share files on all OS's.

[AriannaMicrochi]

Teamviewer is not responding. So I have to uninstall it? This is useless. I would have liked an answer before changing the product.

[pv7721]

AFAIK, the file transfer speed was drastically limited for free users.

[yongkangbi]

Incorrect choice of commercial use during installation, resulting in a trial period. How to restore the personal free version.

[AriannaMicrochi]

I have no problem with speed.

"Teamviever group" is not responding about my problem (Commercial use, but it' a private use)

[pv7721]

@AriannaMicrochi : no one from TV will respond in this thread, you'll need to look at the 1st page, there's a link to a form you'll need to fill and wait for an eventual answer... 

[AriannaMicrochi]

Yes, I have filled out the form. I'm waiting for an answer.

But if it must happen often, I'll change product.

[Closed account]

Message me on the other product you end up using, i have tried a couple but seem to complicated to use.

[airwolf62254]

hello my personnal account is locked because the system think that i am professional but i am not a professional i just use it to help my familly and friends a few times . 

i would like to unclock my account. 

best regards

[kokkarin]

Hi 

I have the same problem.

[OldSurferDude]

It's simple:

Solution 1: 

Buy a license

Solution 2:

Find the link to the form you need to fill out by going through this forum.  Fill it out and send it in.  Wait several weeks to several months for a response.  The response may be "send in a signed affidavit that you are non-commercial" but you are not given where to send it.  You cannot send it to customer support because you are not a paid subscriber,  So attach the image to your reply to the "send an affidavit"

Sometime after that, again waiting weeks to months, if you're lucky, with notice or without, your account starts working again.  Or not.

Solution 3:

Use another remote control program

[kwing]

every time i uninstall and download it keeps asking me to buy and my trail version already expire. The download says free for personal use which it is for my personal use but it’s not free. I keep looking at youtube on how to reset it but it got complicated. Is there an easier way?

[AriannaMicrochi]

Solution 1:  27.90EUR/mo to help family??? NO!
Solution 2: yes. I've done. And now my account is again considered commercial.
Solution 3: [removed per Community Guidelines]

[pv7721]

@Stanislav : what's the TV official position on the ever growing thread of users being incorrectly accused of commercial usage (https://community.teamviewer.com/t5/TeamViewer-General/TeamViewer-thinks-I-m-using-the-software-comm...) Thank you!

LE: I initially posted this for an upcoming AMA (Ask Me Anything) but it hasn't been accepted...

[Vincent880]

Hello
I use Teamviewer every day privately and not commercially because on only one of my computers I have photoshop installed. Except that now I have an incessant pop up that tells me: Professional use
Commercial use has been detected and my session will be interrupted in 5 minutes.
I also got the following message:
Your license limits the maximum session time with a partner, immediate reconnections are blocked. Please try again later or upgrade your license

[Closed account]

So...

First TV starts nagging me about my remote computer's version being old. Which actually is, so I upgrade it.

Then TV nags me about my host's version being too low. So I'm forced to upgrade it.

And after going through that, It tells that I'm having a commercial use and will be disconnected after 5 mins, which actually happens after 30 seconds.

I've only ever used TV to connect my personnal laptop to my old personnal desktop where I kep a few services running like my mail and IRC client. This has been the case for the 5 years I owned this laptop, and it hasn't even left my house for now 2 years.

So... I did go through the hassle to register an account to see if this changes anything. But nope. And after that, I filled that reset form (after reading numerous people saying that it may take considerably more time that announced, and not even assure that my account won't be flagged again later).

Needless to say, I'll start looking for a replacement while cheking how you fix this nonsense since the contents of this thread doesn't fill me with confidence that I'll be able to return to my simple use.

[apboutique]

I had the commercial version in the past but now i want to have the free version. Although i uninstalled team viewer (and the settings off the app) from my pc and installed the free version it didn't work. It does not allow me to connect with a partner, it still shows a message that i used the commercial. How can i get the free version (just for private usage) and get rid of the commercial? Thank you in advance.

[mrsimmy]

Hello guys, some weeks ago I received an alert that Teamviewer thinked I use this software for commercial purpose and so locked my use in 3 minutes.
I used the common form explaining my reasons and received the answer from Teamviewer support Team... they believed me and says they set my account to free again.

But it still doesn't work. I still can't use teamviewer from my desktop to control my notebook on the same LAN. It is very sad. What can I do?

[JackHK]

Thank you for your feedback! We are on the same boat. BTW, TV team will not read this community thread, you have to write it in the "Feedback" after your account log in page. Anyway, good luck!

[470666024]

I have been using Team viewer for several use for personal use. I have never used it in works environment. But I use my works laptop at home. I use the latest version. In the last 6 months, the team viewer gets disconnected in 5 minutes and is asking me to wait.

When I am not using team viewer in "work environment", why is this happening. I have always praised team viewer for providing this free and good quality service for personal use.

Can you please offer a solution in my case.

Kind regards

[Alecz]

I just downloaded and install TeamViewer 14 for personal use on my personal Windows 7 PC. I connect to a friend's personal PC to supervise an online application they are doing, however, after about five minutes the session times out and I need to wait 10 minutes before I can reconnect.

This is the message I am getting:

"This was a free session sponsored by www.teamviewer.com.
TeamViewer sessions are free of charge for personal use.

We thank you for playing fair!

Your TeamViewer session has timed out and will be closed.

Is this something new from the TeamViewer team? To limit the personal use sessions to 5 minutes with a timeout of 10 minutes?

[Gamusinator]

Bump

[sergiosusa]

i have the same problem, any answer?

[Akala]

well I got my email  saying it was free again - though I still get the nag at the beginning warning me about commercial usage (that makes it sound like it thinks that's what I'm using it for) but I manage to connect to my mother's pc for several hours over the weekend. Mind you that's just one of her computers, so we'll see when I connect to another one. I did have one person connect to me to check it out, it was only for a few minutes but that was ok too, hopefully the problem is fixed

[mafede]

[Anthony75]

You're lucky I am getting no answers for more than a month now !

[Anthony75]

Still no answer from support !!!!! It's been more than a month now. What a shame.

[pv7721]

@Anthony75 : yeah well technically they support paying customers, we're basically doing a favor for personal users, but probably this strains their architecture, so unless we pay, we're more than free to look for alternatives.

[Niao974]

Bonjour,  J'utilise Teamviewer en public depuis 2 ans et depuis la mise a jour. Je me fait déconnecté toute les cinq minute en me mettant que je l utilise professionnelement

Pourrier vous aider. Merci

[hill47]

Hi, as you can see from my account, I have used Teamviewer Free in the past to support a local charity.
I now do voluntary unpaid work to support my local General Practitioners' Surgery (My Doctor).
I would like to use Teamviewer Free to help me in my work which includes updating the TV screen in the surgery showing images and videos promoting health.
Teamviewer Free assumed that I was using the service commercially, probably because it recognised the installation of SignageLive on the remote PC which is the well known service used for displaying information on screens.
Please will you allow me the use of Teamviewer free, because the surgery cannot afford the licence fee.

Thanks, Geoff Hill

[SereneRebel]

If this was the case it would be fine if they just told us "we can no longer support free users" and we'd move on but this facade they have is not doing them any favours.

I _was_ a paying customer until i was treated like this, i kept my private usage separate from my business usage in an effort to "do the right thing" but now, **bleep** it, i'll use something else.

[Akala]

Good luck finding something, I tried a couple and they were rubbish. I don't know what happens to good products, they either get 'updated' to death until they are unusable (like microsoft did to skype) or they just seem to let them rot like ICQ. Or they start a new program and promise it will be forever free but a few years down the track they keep it free but bury under stacks of advertising to upgrade and are forever trying to sneakily you get you to upgrade (avast), and it seems teamviewer is doing this :(

[pv7721]

@Akala : funny thing, I wanted to post this, but you gave me the perfect opportunity by your message. Well, ICQ was the grandfather of all chat programs, I remember how it was the top back in 2001 2002, almos 20 years ago, but it faded, overtaken by different types of Messenger (Yahoo! etc.) Now it's Russian and nobody uses it, almost.

But back to my story: I've been a long time user of Piriform products, most notable CCleaner. Recently it was purchased by Avast :) and I've upgraded to latest version yesterday. What do I notice? A nice message saying: This is free version not to be used in commercial environment :) or something similar :) and I was thinking come on not you as well! :D