Commercial use - Connection time out

JeanK · 2017-06-02T06:49:25+00:00

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Hi all,

👉 Request your reset here 👈

Read my Blog article to find more information about Commercial usage and the link to request the reset of your TeamViewer usage:

👉Click here for reading the blog article👈

Further articles:

Why do I see 'Commercial use suspected' / 'Commercial use detected'

What is commercial use?

📌 Please be aware that this is NOT an issue that can be resolved in the community. Posting messages about commercial usage will not help to get the reset. For getting a reset you need to fill out the form.

📌 Please be informed that the Community team is merging all posts about this topic underneath this post. We are doing this to make sure that users finding the right information quickly when using the search function.

If you are using TeamViewer for your employment or in a business setting, please contact our sales department to find out how your company can benefit from using TeamViewer!

Thanks and best,

/JeanK

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Comments

BobCherry

I'm trying to connect to another computer in my home and the program says there might be a licensing problem. I have a free user account on both computers. What's up?

BobVezz

I recently bought a new Laptop and would like to access my old one when I need information. Both computers are registered in my account, but EVERY time I try connect, either way, I get an Abort message stating there is a licensing issue with one or both computers. I am not a new user. I have helped a friend with questions on his computer without incident. See the message area at the bottom of the picture. Aladdin is my old Laptop and Lenny is my new one.

NanoBotKemo

Hi I leave TeamViewer open almost 24/7 with unattended access and I keep getting flagged with commercial usage even though I'll go months and months without actually remotely connecting to it through TeamViewer. Is this just a false flagging issue or is using TeamViewer to periodically update things on my PC while I'm away considered commercial usage? I don't gain anything monetarily, I only gain time as my internet is less than 1Mbps and takes a very long time to update half of anything now. Any answers to this will be greatly appreciated.

VinceG

I am utilizing TeamViewer in a 100% personal way.

How can I get help to change my access back so I have access to my laptopn remotely

EB_1949

I am a private individual and I used free teamviewer to remotely monitor a computer. Now I get a message saying COMMERCIAL USE DETECTED. I do not understand your interpretation as mine is a limited and private use. the computer is identified with the code: DESKTOP-PV6DKG7primo and is online. I would appreciate explanations and restoration of functionality. TY Enzo Barbati
[removed per Community Guidelines]

buster513

I suddenly cannot connect to my one remote computer. In the bottom it says license may be problem

huangjj

As the description above, when I use mac teamviewer to connect the same account on windows,

it shows : can not establish the connect. It seems to be a problem with your object license

bj73

I'm having the same problem. I use TeamViewer to help my parents but getting the same error. We both have up to date TV clients. Me on Windows 11 and my Dad MacOS.

ViewMyTeam22

I'm trying to use te free license to support friends and family, but I always get the error message "There seems to be a license problem with your connection partner...". Both sides are using the latest version of TV (15.35.5). I tried to initiate the connection from either side, but always get the same error.

I used to be an IT pro, but I am retired now. As a pro I used the company license. Could it be that my PC at home is somehow registered for professional use (clearly my pro acct is no longer valid)? How can I start from a clean sheet?

Gilbert

SherrieDB

I help an elderly man and we have used teamviewer for many years free.

Now I can't connect to his computer and he needs help.

He is not capable of going through the downloading a PDF etc. without my help.

Any suggestions???

"A connection could not be established. It seems there might be a licensing problem with your connection partner. Connecting to this device requires a valid TeamViewer license for you or your connection."

Michael_G_W

I try to support my 86 year old father nur TeamViewer says, that He ist an Professional!

What can i do?

ep101

I'm having a similar issue trying to connect to my Mom's computer. I'm getting a message: Connecting to this device requires a valid TeamViewer license... Both of us have individual licenses. Back when we owned our company, I had a commercial license (different email addy) and had no problems connecting to my Mom's machine or our employees... Any ideas?

CamiloDraye

Same problem. Private use. I try to connect to my laptop next to me and I get the same message. Previously, I had a problem that it was limiting my connection in time - now I can't connect at all.

I don't know where to get help and why it happened.

andersfireman

I have used Teamviewer many years for private use. Remote my fathers laptop and my sisters laptop. No problem.

But now i cant use anymore!!!? Why? i have not change any thing!

Ive treid to logout and delete and make new connections, nothing works.

Can i not use it for private use anymore?

Thanks for the help.

Risteski

why can't I connect to another computer it gives me a message -

I am a free user

connecting to this device requires a valid teamviewer license

miho_watabe

I cannot use remote control suddenly. A message says (in Japanese) "cannot connect. there is license issue at partner's side. In order to connect the proper team viewer license is necessary for your or partner's side"

Although, there is no problem at partner's side. And I am a private user. Why does team viewer ask about license?

Luke555

Same thing happens to me (overnight)

milworm1

I have a media pc in my media room and I use a free license to manage it from my phone usually bit now it’s blocking me. How can I undo this and get back into my account? Thank you

efishinsea

I open TV and try to connect to one of my family member's computes to help them with something, and it fails with the "Connection Not Established" error, with some blurb about "licensing" in small text at the bottom. Like any rational person, I try a second time for a successful connection, and now get "you established and aborted connections too frequently." The only problem is, I never established a first connection.

Why is this built this way? Can this be shut off?

I would like TV to work, as I know it is capable of doing, every time I use it, without these unpleasent circus antics. You can talk about security and hack attacks or whatever, but if the product doesn't do the job it was created for, what's the point?

khw

Hi TeamViewer,

I am a university student and we use TeamViewer to transfer files and operate the instruments online.But I cannot access one of our computers through TeamViewer for some time.

When I try to access it I get a message which is showing in the attached png (the top image).

Both our computers have a free license as we use them for personal use, not commercial purposes.

Bagman

I have elderly parents and a few elderly relatives that I help maintain their computers when they run into trouble. TeamViewer think I'm using this for a business. Is there anything I can do?

metropical

FYI TV has been sold to a headless corporation from another galaxy that couldn't care less about free users.

Though TV built their rep on the early free users, the new overlords haven't a clue or care.

I use TV once very 6 months, maybe, to help out tech challenged f&f. But yet TV thinks I'm commercial.

The detection algorithm is no longer written in code but rather under-cooked mashed potato.

The reset form doesn't work in any browser, all ad blockers etc, disabled.

Too busy getting "sponsoring" F1 cars, fooseball teams, and kitty litter pans.

ack ack ack!!! we come in piece

osiris12

It is used for private use to help my mother with her laptop on occasion. Can my account be rest to to reflect this ?

CallMe

https://community.teamviewer.com/English/discussion/comment/139216#Comment_139216

I posted my question and for some reason, it got moved to this thread.

Although there are similar questions in this thread, I don't have, and never have had a commercial account.

An answer to my question would be most appreciated.

Jimms

Every time I try to connect to their computer it says "A connection could not be established. It seems there might be a licensing problem with your connection partner. ..."

This is an elder family member that I have to remote into often, at least once a week, to help with simple things like changing the zoom on Chrome..., is it possible they might've gotten flagged from all the connections? How do I get it unflagged for commercial use?

I'm able to remote into my other computers fine so it's on their side.

Thanks.

Okin

Why does this keep happening? Teamviewer was great, now Im sick and tired of this usless detection service.

Im using this as a private user, no commercial what so ever. I use it to help family with their computer. Its the second time Ive been blocked lately. How can this be fixed for good, and what am I doing wrong?

caratvr01

I have been using Teamveiiewer over the many years without a commercial environment . Over the past month, I am not able to connect to my three home computers because my license is "not valid". I have tried to download teamviewer several times and get the same non-accessible message. Please review my account and please allow a free license thank tou [removed per Community Guidelines] . I can give you any further info if you need it . >>

kamalsalah

i can not use team viewer why licence problem?

CallMe

I have a Free version of Teamviewer on 3 computers. Version 15.35.5

When I try to connect I receive the following error message "A connection could not be established. It seems there might be a licensing problem with your connection partner. Connecting to this device requires a valid Teamviewer licence for you or your connection partner."

Can someone explain what this means?

psawjeff

Using the free version I used to be able to connect to three different PC's from my app on iphone. For some reason it will only allow me to connect to two of them now. I get an error that says unable to connect. Problem with connection partner and requires a license. I haven't changed anything and it will still let me connect to two of them.