TeamViewer thinks I’m using the software commercially!

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Posted by
Trigon

Re: Incorrectly identified as a business user


@terrorfall wrote:
Just came across this massive thread after posting mine. I've just switched to **Third Party Product** (how dare TV censor competitor titles when their software is fundamentally flawed) and uninstalled TV

My replies are being edited manually to ensure that third-party app names are removed, even when concealed. TeamViewer, maybe you should be more focused on fixing this issue, instead of this futile damage limitation that you're trying to do on your forums. 

 


With all due respect terrorfall, damage limitation is when a company comes up with a solution to keep its customers happy, thereby limiting the amount of damage done by the error in the company's policy. What is happening here has nothing to do with damage limitation.

There are literally 100's of angry free users posting about this ridiculous commercial use accusation. Natascha, the moderator, is manually editing all posts that contain names of competing products. That's normal when one considers this is TeamViewer's forum. However, it also tells a story in that Natascha's actions show the company is well aware of the posts being made about this matter and the company has taken the decision to stick to their new policy regardless of the damage it does (and it is doing plenty!).

If the goal was to unload all free users, it could have been achieved by providing 30 to 90 days notice that the personal use option will no longer be available. Then all free users would understand that they either buy a license or uninstall and move to a competitor's product.

The problem with the action being taken is that by falsely accusing personal users as not respecting the terms of the personal use license, it turns a happy user into an angry ex-user because basically the company is labeling all its personal users as 'liars'.

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Posted by Closed account
Not applicable

Re: Incorrectly identified as a business user


@terrorfall wrote:

Just came across this massive thread after posting mine. I've just switched to **Third Party Product** (how dare TV censor competitor titles when their software is fundamentally flawed) and uninstalled TV


Because it's their forum and if they want to behave like the gestapo they're entitled to do so.

Heaven only knows what this thread is doing to their reputation but they don't seem to give a fig!  Their complacency is typical of many companies who've thought they were invulnerable only to discover too late that their clients has disappeared like the morning mist in the sunshine.  I've been a software developer since I built my first desktop when living in LA in 1976 and I've seen quite a few software companies die for similar reasons to this.

Competitive product development companies with good marketing skills must be rubbing their hands in glee.  Watch how the competition improves and develops over the next year or so!  TV are giving them a great incentive and I'm sure some will have noticed the sudden increase in installations of their producs.

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Posted by
Pentagon

Re: Incorrectly identified as a business user

@Xandor 

You are guilty until proven innocent and then still guilty even after proven innocent.

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Posted by
Henagon

TeamViewer thinks I’m using the software commercially!

I am an elderly private user trying to support just one 86 year old and his family using Teamviewer. They have 4 computers, so I can understand why it looks as though I am using the program commercially. When I submit the non-commercial use form I just get sent to an error page saying to contact support staff. I cannot find how to do this.

I did see another message from 2018 with the same problem, but that didn't help.

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Posted by
Pentagon

Re: Incorrectly identified as a business user

Just now I was asked to do a survey on this TV forum. Among other thins they asked if based on my visit to the forum if I would recommend TV to someone and I answered zero chance. I did say I got what I came to get and then explained ... "I came to enjoy the turmoil caused by TV falsely accusing personal users of business use. Very entertaining."

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Posted by
Henagon

ID issue

Dear Concerned,

My ID has been blocked and says I m using it as commercial usage.

Please note that this statement is incorrect as I m using this free version to help my relatives in my free time after that too after my working hours.Also at the same time I m doing this as a free service to them.

So kindly request you to lift this ban as quick as possible.

Thanks & Regards

Rejin Ranjit 

[email address removed]

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Posted by
Henagon

Re: TeamViewer thinks I’m using the software commercially!

I have the same problem, similar circumstances I am in my 70s myself anyway... I routinely use a vpn I wonder of that makes a difference, the several people I help are perpetual novices and it is no way commercial. Say - where did you find a non commercial application form please?  I had a problem just now for the first time, and had to find an alternative **Third Party Product** but I would prefer to use Teamviewer it has been reliable and I appreciate it. any comments would be most appreciated - tia

 

 

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Posted by
Henagon

Re: TeamViewer thinks I’m using the software commercially!

I must have been sent this address for the form "https://www.teamviewer.com/en/support/commercial-use-suspected/?_ga=2.**Please do not post TeamViewe..."

But I filled it in and it just went to an error page which seemed useless.

I'm like others here - I was using TV free to support just one elderly family, and I'm in my upper 70's myself.  I also occasionally help commercial companies with personal IT support, but have never used TV for that. I am now much less likely to recommend it to them.

Incidentally, I also hate this Lithium forum software. Adobe use, or used, that and it drew a lot of negative criticism there.

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Posted by
Trigon

Re: TeamViewer thinks I’m using the software commercially!

I get it sometimes too. I use it for all of my family, all of whom are in their 70s, a few friends, and use it on my own PCs and mobile phone(s), because I'm a closet nerd and their "tech guy"... NOT  because I'm a commercial entity!

I've used TeamViewer since something like version 6, but looking elsewhere now. In fact, I've  just  downloaded **Third Party Product** in the last few minutes!

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Posted by
Electron

Re: TeamViewer thinks I’m using the software commercially!

Me too.  This is the second time TeamViewer has thought I'm using it commercially.  This time I''m on my daugthers tablet on a mobile  phone connection trying to connect to  my own laptop in my own home!!

Or is it that TeamViewer now just wants to get rid of it's early supporters....

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Posted by
Neutron

Re: TeamViewer thinks I’m using the software commercially!

After 4 years i got it to. Only conect to my home PC.....

If you find any good replacment plz let me know.

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Posted by
Henagon

Re: TeamViewer thinks I’m using the software commercially!

I too am receiving the commercial message. I only see the message on my iOS devices though. If I use TV on my PC to connect to my son's laptop I don't get the message and can use as normal so I believe it may be an issue with the mobile app.

Any help from the Teamviewer team would be appreciated.

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Posted by
Trigon

Re: TeamViewer thinks I’m using the software commercially!

Well, that post didn't last long! I'm doing well today!

So, TeamViewer don't like that I'm trialing something else, but they don't like that i'm using it on family and friends PCs for non-commercial use either, despite being a faithful promoter for best part of 10 years... maybe more, I forget!

Again, it's not hard for a "leading" tech company to envisage the sort of environment the software is being used in.... even the most unobtrusive of connection logs I am sure would show usage predominently between private "home" ISPs such as TalkTalk/EE/PlusNet etc., and not BT Business or the like.

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Posted by
Neutron

Re: TeamViewer thinks I’m using the software commercially!

The speed in this chat was fast, not like the support 7 days ??

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Posted by
Trigon

Re: TeamViewer thinks I’m using the software commercially!


@MrT2 wrote:

The speed in this chat was fast, not like the support 7 days ??


🤣🤣🤣🤣

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Posted by
Henagon

Re: TeamViewer thinks I’m using the software commercially!

I had to use **Third Party Product**, it worked but I have not used it enough to know its limitations etc. Good luck

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Posted by
Electron

Commercial Use Detected

Hello. Before the session with my home computer, I got the message: Commercial use detected and after 5 minutes the session will be completed. But for commercial purposes, I do not use the program. How to unlock my program?

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Posted by
Trigon

Repeated commercial use suspected messages – despite resetting

Hi, I'm a long-term private/personal user of teamviewer.

Since last year I've been receiving messages that I'm suspected of commercial use. I have gone through the procedure and each time my account has been reset – but then a few weeks or months later I get the same message I get blocked again.

I really have no idea how to deal with this. It must be a waste of resources all round and I don't understand why instead of flagging up a particular device ID, they don't simply flag up the email address account so that it applies to all devices.

I have a telephone, a desktop computer, a laptop, tablet device. I use them if I'm at home or if I'm away from home and only for helping my kids or a couple of old people that I know. I'm a retired teacher and I don't make any money out of it.

Team viewer is great and it has been extremely helpful to the people I've been helping – but I don't understand why this persistent resetting of my account to suspected commercial use happens.

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Posted by
Trigon

Re: Commercial use suspected

Hi, I'm a long-term private/personal user of teamviewer.

Since last year I've been receiving messages that I'm suspected of commercial use. I have gone through the procedure and each time my account has been reset – but then a few weeks or months later I get the same message I get blocked again.

I really have no idea how to deal with this. It must be a waste of resources all round and I don't understand why instead of flagging up a particular device ID, they don't simply flag up the email address account so that it applies to all devices.

I have a telephone, a desktop computer, a laptop, tablet device. I use them if I'm at home or if I'm away from home and only for helping my kids or a couple of old people that I know. I'm a retired teacher and I don't make any money out of it.

Team viewer is great and it has been extremely helpful to the people I've been helping – but I don't understand why this persistent resetting of my account to suspected commercial use happens.

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Posted by
Trigon

Re: Commercial Use Detected

I'm another unhappy user who's just started receiving this message.  I got it once before a few years ago and submitted their webform, that time I got a response very quickly and it was all sorted out. I noticed this time that it directed me to the support website, but from there you cannot submit a ticket if you don't have a licence.  So, I tried the same webform that I used last time this time and there was no response, not even an auto reply and so I can only assume that its not being monitored,.I also retried the same support email address that that reply came from and the reply I received said that theat had been shutdown and to use the website.

Apologies if people have already posted this, I have only scanned this thread and not ready all the posts.  I too am not trying out a competitors free to use product and it seems very good, the only negative I can see at the moment is the lack of special virtual keyboard keys when connecting from a mobile devide (eg: regular keyboard function keys).

I have run a few tests with TeamView and whilst it does appear to stay connected after 5 minutes, the screen stops updating.

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Posted by
Digon

TV is blocking me, claiming it detects business use

I use TV to manage/support my family, every single device in my TV account belongs to a family member. But TV has decided that it thinks I am using TV for commercial use and has started to popup this alert and tell me that it will kill my sessions after 5 minutes. How can I prove it is not commercial use?
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Posted by
Pentagon

Re: Commercial Use Detected

Find another apps. I  experienced the same since January, nothing can be resolved unless you paid the sky high crazy price.  Don't waste time here! That's my advice! Good luck!

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Posted by
Digon

Re: Commercial Use Detected

Hello, 

I did find and Fill out the Form.
I explained in detail how I use Team viewer, and My Free use was returned.
But , as far as i know,  it was done without acknowledgement or reply to the form.

It's back to working without timming out.

So I do Recomend Finding the Form, and Submitting it...

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Posted by
Trigon

Re: Commercial Use Detected

Your a lucky one!  I have emailed - gotten approval for private use, only to have it stop after a month or two, then I used the on-line form, and got approval, only to have it cancelled 10 minutes later at night when my systems where not even on, and then was asked to fax a form and sign it, which I did, and never got a reply.  In between I chatted with help on facebook, emailed a sales rep in my country, and use the form maybe 3 other times, all with no helpful response. 

So, it will be fun to see if your back soon complaining like the rest of us because they are again claiming you use it for commercial purposes...

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Posted by
Henagon

Re: Launch of the TeamViewer User Focus Program

Hi, I agree with the post from the above from " Posted by Vladibudha Henagon Sunday" TeamViewer is perfect and I'm using it for a very long, long time but I have now the same problem from the last week, I.m using it in the private usage for more than ten years (you can see the date on my profile) and now I'm getting the same message that me od my contacts, using TeamViewer in commercial usage. Please correct that.

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Posted by
Pentagon

Re: Commercial Use Detected

I submitted the form in January, but still blocked until now....You are so lucky!

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Posted by Closed account
Not applicable

Re: Commercial Use Detected


@WyldAnimal wrote:

Hello, 

I did find and Fill out the Form.
I explained in detail how I use Team viewer, and My Free use was returned.
But , as far as i know,  it was done without acknowledgement or reply to the form.

It's back to working without timming out.

So I do Recomend Finding the Form, and Submitting it...


You must be unique!

My experience and that of hundreds of others has been absolutely "no activity" in spite of filling in the form.

Some exceptions: the free use has been reinstated only to find a week or so later that the "commercial use" warning bobs up again.

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Posted by
Digon

Re: Remote connection disconnects after 5 minutes

Found v14 for armhf but this only works on Stretch and not Jessie. My previous statement still applies, as most of the Raspberry Pi computers run Jessie and it looks as though I will be employing other remote management methods instead of TeamViewer.

Coupled with regular and somewhat sinister 'possible commercial use detected' warnings when I change hostnames. this is fast becoming a management issue that's taking up too much time for me personally. The application was useful for a long period of time but it's now becoming a pain.

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Posted by
Electron

Connection time limitation

I also opened a personal account for academic purposes at the university. I'm getting a commercial usage error recently (exp: time limitation, comication blocks ... etc.). How can I solve this problem?

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Posted by
Photon

teamviewer become commercial.

recently my teamviewer suspected i used for commercial. But i only use it for personal use.

Posted by
Henagon

Commerical Use - Kicking me out after 30 seconds, not 5 mins

I am a long time user of TeamViewer and use it at work to check my PC at home.

Today, I have started to get a warning that Commercial Use is detected and I can only connect for 5 mins.. Whilst this is not true (as I am using it for personal use) I get why TV is saying this as I am using it from work, so I accept this.

But, it says that I an connect for 5 mins, which is fine as in general I am usually just doing some simple admin.. But I am being disconnected after 30 seconds... I am then limited from re-connecting for a further 10 mins..

This is now unusable and a huge disappointment as I can't use TV at all.

Anyone know why I am not getting the 5 mins I am told I will?

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Posted by Closed account
Not applicable

Re: teamviewer become commercial.


@seanleo wrote:

recently my teamviewer suspected i used for commercial. But i only use it for personal use.


Join the club - see all fifty odd posts in this thread!

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Posted by
Pentagon

Re: teamviewer become commercial.

Please fill in the form and wait.....wait.... wait.... good luck!

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Posted by
Pentagon

Re: teamviewer become commercial.

Please submit the form and wait wait wait... Good luck!

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Posted by
Henagon

Re: teamviewer become commercial.

...make that more than 500 posts in this thread... (The number at the bottom is the number of pages. Each page has at least 10 entries.)

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Posted by Closed account
Not applicable

Re: teamviewer become commercial.

Of course - brain in neutral this morning!
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Posted by
Neutron

Re: Session disconnects after 5 minutes (Free License, not commercial)

seems teamviewer is having trouble with the concept of "team"

if its not sorted will look for other systems 


@cseder wrote:

I've set up a computer for remote management at my fathers house to help my him with computer problems occasionally.

I've added it to my list of computers and the connection works great, except that I get disconnected after 5 minutes, and then I have to wait for a while before re-connecting or I get an error message.

I've tried to make things as easy as possible, and register his computer in the "My Computers" section in the TeamViewer manager by installing the Host version and enabling "easy access" from my account.

Should this be set up in a different way? With him creating an account and that I use this to connect to his computer through my contacts or something?

If this is a limitation of the Free License, I'll rather use a different solution for this sporadic support need.

**Third Party Product** or something is really all I need, but I figured using a trusted provider like TeamViewer would be both more safe and easier to manage.
Doesn't seem like this is the case.

 


 

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Posted by
Henagon

Re: teamviewer become commercial.

 

to get around all this lunacy with TV, and commercial use,  I started using **Third Party Product** for the remote desktop part, and openssh paired with FileZilla to get the file transfer GUI part . DONE, for me, its the exact same functions as I used with TV with no more hassle. 

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Posted by
Trigon

Re: teamviewer become commercial.

This is hilarious. Getting two email notifications for every post with a third party product mentioned. First the original post and then the edited one 😂 😂 😂 It's not like we don't get the product name mentioned 😂 😂
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Posted by
Pentagon

Re: Session disconnects after 5 minutes (Free License, not commercial)

Fill in the form and wait, good luck!

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Posted by
Hexagon

Re: teamviewer become commercial.

@krugern : yep, as you get an email with each post, you get it once as you made it, and a 2nd time when it gets edited. So the editing of 3rd party product names is only an illusion, anyone browsing this huge thread will eventually notice that 3rd party product names are more and more often mentioned.

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Posted by
Trigon

Re: teamviewer become commercial.

Even better, I got asked to fill out a survey on this very website. Can't say I gave them a positive review. 

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Posted by
Hexagon

Re: teamviewer become commercial.

@krugern : yeah, happened to me as well :)

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Posted by
Trigon

Re: teamviewer become commercial.

I have said this already in this thread however, given the moderators behavior and the total lack of proactive response from the company itself, I think it is worth underlining how many TV users may now be reacting.

Instead of applying damage control and rescuing the situation, you chose to double down on the removal of free users. Like I said before, if you don't want us, all you need to do is remove the Personal Use option from your website. The fact that you won't do that yet accuse all of us as liars indicates you are keeping the Personal Use option to act as clickbait.

If you seriously believe that getting people with zero intention of commercial usage to download, install, and use your product, only to accuse them of commercial use later is a good method for selling licenses, well as the Americans would say, "I have a bridge in Brooklyn to sell you."

Just look at this thread...
You are literally destroying ALL your company's credibility with this insane policy! I promise you, none of these people have anything nice to say about you now and many are busy shouting from the rooftops.

It's not as though you are unaware of it either. Everytime someone uninstalls your product they are asked to explain why. Unless you never read those comments, you must be getting hit with 100's if not 1000's of furious ex-users explaining why they have chosen to refuse your paid option and install a THIRD PARTY PRODUCT.

Oh, and by the way, just in case you get it into your heads that deleting this entire thread will solve the problem, I'm here to tell you it won't. It will just make matters much worse. For a kick-off, I have saved a screenshot of every single page which I keep updated as more and more people post about their frustration. The day you delete this thread is the day I will release the lot as a PDF to both your competition and to reviews such as PC Magazine. I'm sure it will make an impressive story!

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Posted by
Digon

Re: Commercial use suspected

2 weeks now nothing happents its the 3rd ticket who im sending to them .......

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Posted by
Henagon

Re: teamviewer become commercial.

Having free easy to use version was a great marketing strategy, leading to many licence purchases, with the free version making it the first name that came to mind. It might still be 'free' but it's certainly not easy to use anymore (having to submit forms and wait for any action).

Unfortunately it looks like "Game Over" for TeamViewer Free, and I shall be moving myself and family members to an alternative product.

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Posted by
Pentagon

Re: teamviewer become commercial.

@Stu_1971 

"Each page has at least 10 entries."

I counted 50 entries each on page 57 and 58. Oddly, page 1 has 52 entries unless I miscounted.

I've noticed the page numbers don't seem to increase as quickly as the I'd expect based on the number of emails I receive. Maybe when this thread started a year and a half ago there were fewer per page??

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Posted by
Hexagon

Re: teamviewer become commercial.

@bazbsg : TV moderators often merges in this one topics opened by other users not aware of the existence of this one. This might influence page counts and posts per page (and recently noted posts being deleted).

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Posted by
Neutron

Over aggressive detection of "commercial use".

Hello,

For about the third time now TeamViewer's over-aggressive "commercial use" detector has deemed my use as being commercial when it isn't. I've completed the relevant form, it's been re-set to "free" and then about a week later it re-detects something it thinks is commercial. It's just getting beyond a joke and the product becomes so restricted as to make it useless.

There's no detail given, no dialogue, no explanation as to what's triggered it *again* - no nothing, just "fill in this form" for a 3rd time - after which nothing happens for (last time) over a month before it gets reset. That's one broken process.

If anyone from TeamViewer can resolve this properly then please could you? I think TeamViewer also need to have a look at their over-twitchy detection algorythm!

N.

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Posted by
Digon

Re: Please upgrade your license - personal use.

I got the same issue.

I filled in the form with name account, email address and an explanation on how I am using Teamviewer.

Guess what? No replies. And still detected as commercial use.

As stated above, really a **bleep** CUSTOMER SERVICE.