I installed TeamViewer on my Linux PC and my Windows 10 Laptop on which I run multiple VirtualBox VMs. TeamViewer seemed a great way to easily copy files between each VM on separate machines as well as access my desktop from my laptop when I am away from home.
But now they suspect me of commercial use and keep shutting me down even though I do not use TeamViewer software commercially at all. I have been submitting my log file to them using their recommended "Commercial Use Form" for about 6 weeks now and they do not reply and I still cannot access my own machines on my own private home network anymore.
Is there any value to software such as this? I have been using TeamViewer happily for over 5 years but their own dumb policies are breaking the deal for me.
Even when they reply and grant free access, they do NOT disclose limits are imposed or what the limits are and how they are determined. See the email Team Viewer sent me on July 13, 2018 below:
Dear TeamViewer User,
Having experienced repeated commercial use pop ups and link disconnects (even after the 4 week wait to get a response to my ticket assuring me that my account was reset to personal), I too checked out [Removed]. I have remoted into my home computer with TV and [Removed] at the same time, side by side. I actually like the way [Removed]handles multiple monitors better than TV. But I have noticed that every time I do this, the TV remote screen looks much better - sharper, much better contrast, and text is much easier to read. [Removed] works great but the remote screen image is consistently inferior. I don't see any settings to adjust image characteristics. So I still prefer TV but I can't trust it. I got a pop up and disconnect the same day I got an email response that my account was reset to personal. I was remoting in from work, which is probably what triggered the pop ups and disconnects, despite the fact that I made it clear that I often remote into personal computers from work, or a hotel, and was told in the email that this was OK and is still considered personal use.
So now I am running TV and [Removed] side by side. I prefer TV because the remote screen looks so much better, but I have [Removed] for when TV starts with the pop ups and disconnects. If [Removed]remote screen image looked as good as TV, I would just delete TV and move on. But it doesn't so I am running both and hoping TV will stop the pop ups and disconnects (like the email said).
Other basic solutions like [Removed] work but not so well when the remote machine has multiple monitors. My main remote computer has 6 displays connected. [Removed] handles this scenario best with a separate tab for each screen. TV has a pull down select which works well but is not as convenient as [Removed]. Chrome tries to show all 6 screens as 1 composite image. The result is text and icons that are too small to read. Just my observations. I want to stay with TV because of the superior remote image quality. But it doesn't matter if you can't connect. I sent in another ticket listing the TV IDs for every computer I access because I think the pop ups and disconnects are ID based, not account based. I am waiting on a resp to my 2nd ticket. In the mean time [Removed] is my backup.
[Post Edited Due to Community Guidelines]
This is unbelievable. Teamviewer is trying to make me pay for personal use. I've been using the software for over 5 years now, for the exact same machine doing the exact same things but after the update it flagged me commerical use. I've submitted multiple tickets with no reply. I'm through with this software that tries to exploit their customers.
I'm having the same issue. I cannot use it on my one pc anymore because its flagged it. It says it will disconnect me after 5 minutes but it kills any session after about 1 minute. Ive been ignored with tickets also.
Good morning, I'm using TeamViewer for personal use (connect to home computer) but I skipped the license notice and cut my connection continuously. Is there any way to avoid this?
Thanks for the attention. Javi.
I use team viewer to logon to my home computer where I work during the night and need that data sometimes at work as well.
How can team viewer say that that I have used team viewer commercially if I logon to one computer?
If I logon to 5 - XXXX computers, yes. Bu I do not do that.
If they had a singel user license where you have access to say 1 or 2 computers, then I would have had that long time ago. The pricing put it byond my reach.
Was a happy user.....
Hello. I am having the same problem on my PC. Use as Personal but keep asking me to BUY LICENSE. Unistalled and removed PC from my Account and reintalled again but no go. Please help.
Me to just warned again after having it cleared, I have a raspberry Pi and A Laptop on my home network. Connected once a week for updates, its now classed as commercial useage. Note if you go through there license advisor, using just 1 user and selecting all other options to NO they want to change you 32Euros a month. Its clear where this bullying is heading.
This is total bull **bleep**.
I understand WHY Teamviewer may have needed to do this, but it's turned into a PRIME example of someone having a good idea and then completely mucking it up in the execution! There is actually a very non-flattering term for people who do this....
The problem is the **bleep** algorithm is nailing people who are clearly (by ANY STANDARD) private users. But it's ONVIOUS that TeamViewer doesn't give a **bleep** about how many people they hurt/distrupt. So now it's a public relations matter which is going sideways. Do they really think that PRIVATE users would ever recommend TV to the companies they work for? Not any more they won't.
I mean, what is it that prevents people from seeing that their decisions/actions are just stupid? Well, no matter, happy to use different software to help friends and family - Teamviewer obviously wants us private users GONE. So be it.
I managed to submit a ticket 6 weeks ago and started to look around for an idea of how much longer it would take for them to reply to it. Having a quick read it appears that TV is no longer interested so I guess I need to find a replacement. I have never used it for commercial use and it is frustrating that they have a 'free' version that detects false positives so easily. Not a good reflection on the product and if they were smart they would dump the free version.
This issue creaped up a week or so ago saying that it has detected commercial usage and will time out in 5 minutes. Not only that it bugs out and ends the session after 10 seconds.
The only thing I use teamviewer is to change videos from my bed or to upload files from my computerto my octoprint when im downstairs by my 3D printer. I have no idea where it is detecting commercial usage since i've used this software for years without a problem.
I have no idea how to go about fixing this and will be rather disapointed if I have to end up uninstalling the software.
**Third Party Product** would be a great alternative but you have to pay to use the clipboard so its kinda as worthless as TV is right now.
"How come nobody mentions **third party product**"
Because they are too busy filtering out "third party products" to be bothered with addressing this issue.
I need access to a couple of computers at a remote site. The problem with using **Third Party Product** is that you need a public IP. I currently have that (and access to the computers using a different **Third Party Product** application) but I don't trust the ISP not to change their policy. Obviously, if they stop issuing public IPs I will lose access. I trialled a similar product (think berry) and after a while it informed me that the software on the remote computer could not be accessed because the software was not current. That is stupid for software that is designed for remote access.
At first. I appeal at around 30th of Match. Around 4th of April. I checked my mail box to see if there is any reply. But I cannot see anything, so I appealed again. But I still didn't receive a reply NOW. It's about 5 months aready. Anyone can help?
This happened to me as well I messaged them through facebook and emailed and they fixed it. Problem is I am now getting another commerical Use message so Im not sure how long the fix lasts.
So Im getting a message saying that Im using Teamviewer commercially after it crashed last night. I got this message before at the end of June. I filled in the forms and eventually the fixed the problem. Could this be the result of a Teamviewer version update? Has anyone else had this problem again? Im only using Teamviewer to access my media center.
I have twice now gone through the process to request my account be set as free after getting the 5 minute warning issues. Twice I have recieved an email from team viewer saying my account has been confirmed as free, however everytime I try to connect I still get the 5 minute warning and actually get disconnected in less than a minute.
I have tried logging out, restarting the device etc but to no avail - is there anything I can do to make the free licence take effect?
Should I just look for an alternative to TV (if so please recommend!)
That’s great 😀 I can only hope they will fix mine quickly. I just hope they fix this bug that incorrectly detects commercial usage for people using tv privately.
I am running into the same issue, where did you email them to get this resolved? I saw that opening support tickets is only for commercial licenses.
I do have exactly the same issue. Never used it commercially. Only between 2 PC, Win 10 Pro.
I was detected as "Commercial Use" I do not know how to do it, I use it only at home, with a family PC, mine is not a commercial use because I do not use it for profit
My TV is showing "commercial use suspected" again. This is 3rd time. Same PCs, always same connections between my own devices.
This time, it was not unblocked and I got e-mail stating "Your account is under a commercial domain". How can my home network, served by residential service provider (e.q. not a business one) can suddenly be viewed as commercial?
I now switched to **Third Party Product** that allows 5 PCs to be connected under "private use" so i don't have to deal with that nonsense, but I really want to know what makes algorithm think I am on commercial domain?
I got the email back that my ID was reset, but I'm still experiencing the issue when trying to connect to it.
Despite the above reply saying my account has been reset to "free", nothing has changed.
I just tried to connect from my Linux PC to my Windows laptop and it still says, "Commercial Use Suspected".
So I tried to connect from my Windows laptop to my Linux PC and was immediately blocked and told I would have to wait 10 minutes before trying again.
Maybe if someone would contact me directly and ask me for my IDs on these two *personal*, non-commercial machines, I could get back to being a happy TeamViewer user.
I've only been submitting and resubmitting my log files via their Commercial Use Form for the past 7-8 weeks with no response.
I use this to log into my home computer from work and I keep getting booted out every few seconds too.
By their complete lack of reaction, I believe TeamViewer CEO is making their position clear.
They do not want Private Users.using their software.
As such, I've begun writing to every online source which recommends TeamViewer and I'm asking them to cease promoting the software "for private use". Guess I'm doing TeamViewers job for them.
The FREE Application (actually free, not some **bleep** scam designed to get private users to pay for a commercial license) that I've switched to is called [deleted by moderator]. The app will come right up in a Google Search. My flight sim group and I have now used it several times and actually LOVE IT!!!
I use TeamViewer becuase I have a chronic illness and occasionally it will ground me at home... sometimes in an emergency I might use it access a file at work. This is not a regular thing but an emergency thing. My employer is not going to fund my absences by purchasing a pricey Team Viewer licence that I use infrequently... so I considered this to be personal even though I do admit I used it to log in to my computer at work. I guess Team viewer doesnt agree. So I got tagged for commercial use. Ok fine. But it says it will log you out after 5 minutes... well it's more like 30 seconds. I set a timer to see if I just had a really bad sense of passing time. NOPE. 30 seconds. I get it. They want their money. But honestly, it's not near worth the price for infrequente use. If I have to pay I'd go with **Third Party Product**. The interface worked better and it's cheaper.
Mine never did crash that I can recall… But yes it was recent and I can’t tell you precisely when but within the last two months that I started being “detected as a commercial user“. The only thing I’ve done in the last 15 years of wonderful, Teamviewer free support, is assist my disabled vet brother in Atlanta and I always, “played honestly“
Now I’m seeing, through the voluminous responses to the same problem, on the community here...what must by now, be a policy, made by the CEO,et al, to provide the code to discourage us legit FREE users from TV use.
The only other possibility is a coding and/or database frack-up, that they can’t or won’t fix.
Tell the truth Teamviewer suits on high, is this a petty policy to garner more revenue at the cost to us honest users, or are you and your crew incompetent?
Which is it???
I’ll be surprised if this sees the light on this board...I’ll be copying it for use on YouTube if I don’t get satisfaction out of my second try at the “ticket system”
I think my ID got flagged as commercial after the IP changed because I started a VPN session and then remoted a PC on my local network. I filled out the form over a month ago.... just Submitted another one. Under the current regime your software is worse than useless. How much configuring - troubleshooting - moving of files can you do in 5 minutes? I'll start complaining on social media if this isnt fixed soon.
I was "set free" a few weeks ago and now this "commercial use suspected" issue came back.. Very frustrating. There is something very wrong in the analytics and the way corrective measures are being managed. It is not nice to be a test dummy for TV.
Any other option aside of TV? I mean, they're doing nothing at all, ignoring our messages and our tickets about it. Any other program good enough to use my pc on my workplace? Thanks.
"I think my ID got flagged as commercial after the IP changed because I started a VPN session and then remoted a PC on my local network. I filled out the form over a month ago.... just Submitted another one. Under the current regime your software is worse than useless. How much configuring - troubleshooting - moving of files can you do in 5 minutes? I'll start complaining on social media if this isnt fixed soon.
I don't think this is the case I have used this regularly at work for years, now one PC works there & one does not (both on the same work network & OS) + my notebook (not on that network, on VPN) works fine, it just seems random.
That will cost me $70 a year after the first year... Unfortunately I have more than one PC to remote...
I have used Teamviewer to connect from my Tower Computer to my Laptop because my laptop isnt next to me and is working for keeping some services alive (free services) i used teamviewer to chance something without have to grab my laptop set it up and edit it, run it, bring it back to the old location ... thats a lot of work for sometimes really low editings....
But when i updated to winows 10 and installed teamviewer again, i accendently clicked on Comercial use .... now i cant use Teamviewer again .... because the license run out of time ...
I cant contact the support because licence only ... so i try my luck here ....
is it even possible to chance this`?
Thanks for Help :)
Per the instructions here, I submitted a ticket about 9 days ago: https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-Commercial-use-suspected-Commercial-...
That page says:
Due to the large number of requests we receive, answering the requests can take some time, although we are now aiming to solve all requests within seven days. We are sorry for the inconvenience.
Given that it's been over a week that I haven't been able to use TeamViewer for personal use, I went looking for more answers.
Can't contact TeamViewer by phone (only for paid users), can't submit a "regular" ticket (only for paid users)... can only submit a ticket to here: https://www.teamviewer.com/en/support/commercial-use-suspected/
which seems to go into a black hole (not even a confirmation e-mail that they received request).
Looks like I'm uninstalling TM and switching to a different "third party software" (self-censored since the mods here aren't responding to anyone except to hide references to any specific "free remote access software")... sad day.
Hi, as a happy TeamViewer (for Personal Use) user, I too received a message "suspecting" me of using it for commercial purposes. I followed their instructions about a week ago and today received an email advising they've reset my license for "Free" personal use.
Whilst I haven't tested to see if the "embargo" has been lifted, I must say I really respect TeamViewer's attitude. I'm certainly not suggesting that you don't adhere to their license terms, but I do know that a number of commercial institutions and/or individuals do indeed exploit their generous offer, and they spoil the service ofered to us personal users, and steal well earned revenue from software suppliers such as TeamViewer.
I for one really love TeamViewer. I use it to access a number of my own personal computers around the house, as well as offering support to friends involved in my hobby of model railroading. In spite of the "warning" message, TeamViewer allows me to access Windows and Linux systems from either platform. If there is another "freeware" product which can match the features of TeamViewer, I'd like to hear about it. First test will be to see if I can also use my (Android) tablet to access any of my systems:-)
I agree with you that TV has every right to enforce their license when it's abused by commercial entities. But there are many ways they can to this without alienating everyone.
1) If someone complains that they are not using it commercially (via the link), then automatically allow them to continue while the request is being reviewed.
2) Work on their algorithm that determines commercial usage and fine tune it based on what they have found while doing #1
3) Have TV create a log of contacts, ID contacted, time, mac address, etc. to track usage. Then, if someone believes they were wrongly accused of being used for commercial uses, have them send in the log which should back up their statements.
But to just **bleep** everyone off and not respond, that's a problem. The sad part is that they could easily chime in on this thread and address the problem. I am guessing that people are more upset because of the lack of communication/response than they are about the actual issue (other than the issue is not getting resolved.)
Anyway, I have had to give up on TV and move on. I am sad, but really have not choice.
I agree. I am basically the "Tech" for my friends and family. I don't charge for my help or make any type of compensation for my assistance. That being said, Teamviewer has been my go to for remote troubleshooting and management even on my local computers in my home. The fact that I was flagged as a commercial user was most likely an honest mistake. The fact that I submitted a ticket about it over 3 months ago and still have not heard anything, is just poor support. At this point, as much as I hate to do it, I will be looking for a replacement and can no longer recommend it to anyone, including friends in corporate IT positions. This is just bad business.