Posted by JOHANSOFT
Henagon

Teamviewer 12 Host

When I install a Host version 12, the host seems to log of together with the log off of the user.

I checked the settings and see no reason.

Any suggestions?

3 Replies
3 Replies
Posted by TeamViewer Staff
TeamViewer Staff

Re: Teamviewer 12 Host

Hi JOHANSOFT,

Thank you for your message.

On which operating system is the Host installed?

Julia
Senior Support Engineer - 2nd level Support
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Posted by JOHANSOFT
Henagon

Re: Teamviewer 12 Host

Hello, The operating system is Windows SBS 2011. Thanks
Posted by TeamViewer Staff
TeamViewer Staff

Re: Teamviewer 12 Host

Hi JOHANSOFT,

You have the enhanced multi user support on a server- that means that you are able to connect to the server-ID and to the user-ID.

The user-ID is the ID which you get, when you are connected to the server via a RDP session - this ID is available as long as the RDP connection is open.

When this connection is closed, you are not able to reach this ID.

The server-ID is the ID which is always available. When TeamViewer is open on the server, please click on the blue sign right next to the ID. You will get an info text in which you can see which ID the server-ID is.

Please make sure that you connect to the server-ID.

Julia
Senior Support Engineer - 2nd level Support
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