Teamviewer 12 Host

JOHANSOFT
JOHANSOFT Posts: 2
edited May 2023 in General questions

When I install a Host version 12, the host seems to log of together with the log off of the user.

I checked the settings and see no reason.

Any suggestions?

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  • Julia
    Julia Posts: 290 Staff member 🤠

    Hi JOHANSOFT,

    Thank you for your message.

    On which operating system is the Host installed?

    Julia
    Senior Support Engineer - 2nd level Support
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  • JOHANSOFT
    JOHANSOFT Posts: 2
    Hello, The operating system is Windows SBS 2011. Thanks
  • Julia
    Julia Posts: 290 Staff member 🤠

    Hi JOHANSOFT,

    You have the enhanced multi user support on a server- that means that you are able to connect to the server-ID and to the user-ID.

    The user-ID is the ID which you get, when you are connected to the server via a RDP session - this ID is available as long as the RDP connection is open.

    When this connection is closed, you are not able to reach this ID.

    The server-ID is the ID which is always available. When TeamViewer is open on the server, please click on the blue sign right next to the ID. You will get an info text in which you can see which ID the server-ID is.

    Please make sure that you connect to the server-ID.

    Julia
    Senior Support Engineer - 2nd level Support
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