Posted by srp
Henagon

Teamviewer Servers down on May 5th at 14:27 UTC?

I'm getting a "Computer & Contacts - Error. Sign in request failed. The server did not respond. Please try again" failure when trying to launch the TeamViewer App v14.1.9025 on Mac OS X 10.14.4. I can log into the website just fine and see my computers and contacts, but the app hasn't been working for the last 30+ minutes.

Any thoughts?

1 Accepted Solution

Accepted Solutions
Posted by Community Manager
Community Manager
Solution

Re: Teamviewer Servers down on May 5th at 14:27 UTC?

Hi all,

I got the information that it should be resolved now.

Can you confirm?

Thanks and best,

Esther
33 Replies
Posted by srp
Henagon

Re: Teamviewer Servers down on May 5th at 14:27 UTC?

FWIW: Still the same problem after upgrading to 14.2.8352

Posted by KushaV
Proton

Re: Teamviewer Servers down on May 5th at 14:27 UTC?

I have this problem too :(
And have same problem at my iPhone XS Max IOS 12.2 with newest version of app.

Posted by LaoMao
Photon

Re: Teamviewer Servers down on May 5th at 14:27 UTC?

I have this problem too
Posted by dmacg
Electron

Re: Teamviewer Servers down on May 5th at 14:27 UTC?

Same here. 

Posted by alvinplmx
Neutron

Re: Teamviewer Servers down on May 5th at 14:27 UTC?

im hoping it will be resolved fairly soon... it's not even reflected in https://status.teamviewer.com/. Though i can't be sure of the credibility on the mentioned site.

Posted by Community Manager
Community Manager

Re: Teamviewer Servers down on May 5th at 14:27 UTC?

Hi all,

Thanks for your reports. We are looking into it.

I am getting back to you as soon as possible.

Thanks, Esther

Posted by robert4travels
Photon

Teamviewer Windows application can't connect

Teamviewer Windows application can't connect. I'm using Teamviewer 14, the free version. Today (Sunday May 5th 2019) I tried to use it to help my mom with her PC and application says it is not connected.

I tried reinstalling the application, then it says it can connect, but when I tried logging in to my account application says it can't log me in because the Teamviewer server failed to send a response. And after that I'm back to the old issue where Teamviewer in general says it cannot connect. I also tried turning off my firewall and that didn't solve the issue.

Internet connection is working. Is there any problem on the Teamviewer server side?

Posted by gintyb
Henagon

Re: Teamviewer Servers down on May 5th at 14:27 UTC?

Teamviewer stopped working for me on May 4 and I'm still not able to log in due to server not responding.

Posted by Zardoc
Photon

Re: Teamviewer Servers down on May 5th at 14:27 UTC?

Same here

Posted by Community Manager
Community Manager

Re: Teamviewer Servers down on May 5th at 14:27 UTC?

Hi all,

quick update:

We were able to identify the issue and we are working on a fix now.

Sorry for the inconvenience and we keep you posted,

Esther

Posted by RDN
Digon

Re: Teamviewer Servers down on May 5th at 14:27 UTC?

Same problem in Thailand:

tvprob.jpg

Posted by Hoser
Digon

Re: Teamviewer Servers down on May 5th at 14:27 UTC?

Same problem where I am in Canada. Uninstalled and reinstalled and no connection. Also I am continually asked to add to trusted devices. That happened earlier and happened when I wanted to log in here and post a reply yet it is the same device I always use.

Posted by Community Manager
Community Manager

Re: Teamviewer Servers down on May 5th at 14:27 UTC?

Hi all,

just talked to our engineering team and they are still working on the resolution.

Best, Esther

 

Posted by Chrille321
Photon

Not done/finished. Check your connection

I'm using teamviewer and today when i tried to connect to another remote computer, then i't didn't let me. Even when the othere computer is full access for it. So i re-installed teamviewer and then it was done with with installation, i got " Not done/finished. Check your connection " and it has worked before. So i don't know what the problem is. 

Posted by RagulPrabhakar
Photon

Re: Teamviewer Servers down on May 5th at 14:27 UTC?

SeemsTeamviewer status page is not updated with the recent status

Posted by srp
Henagon

Re: Teamviewer Servers down on May 5th at 14:27 UTC?

I see the outage information on the status page. Maybe try a refresh or clear cache?

Steve

Posted by Neowulf
Henagon

Re: Teamviewer Servers down on May 5th at 14:27 UTC?

This has been down for well over an hour.. Can we get this fixed soon?

Highlighted
Posted by Strascak
Photon

Re: Teamviewer Servers down on May 5th at 14:27 UTC?

Been trying to do a remote connection for over an hour.  It says "no partner connection".

 

Posted by rispeed
Electron

Re: Teamviewer Servers down on May 5th at 14:27 UTC?

me too sucks real bad none of my computers of my phone will connect. tried newest version, windows linux and android nothing works.

Posted by hossamnoaman
Electron

Re: Teamviewer Servers down on May 5th at 14:27 UTC?

why they are keep saying just "degraded performance" instead of saying "down services"!!

 

Posted by shaggie
Photon

Re: Not done/finished. Check your connection

same here...even uninstalled and reinstalled

Posted by cosmindaramus
Henagon

Re: Not done/finished. Check your connection

The problem is on the teamviewer server.

Posted by coyodel
Electron

Re: Teamviewer Servers down on May 5th at 14:27 UTC?

I'm on a fully paid work account and I still can't connect today.

Cancel that!  Looks like I'm back online!

Posted by Community Manager
Community Manager
Solution

Re: Teamviewer Servers down on May 5th at 14:27 UTC?

Hi all,

I got the information that it should be resolved now.

Can you confirm?

Thanks and best,

Esther
Posted by sawong107
Neutron

Re: Teamviewer Servers down on May 5th at 14:27 UTC?

Works here. Thanks, Esther!

Posted by shaggie
Photon

Re: Not done/finished. Check your connection

looks like it's fixed now...as i can connect

 

Posted by cosmindaramus
Henagon

Re: Teamviewer Servers down on May 5th at 14:27 UTC?

Yes! Working! Thanks!

Posted by Community Manager
Community Manager

Re: Teamviewer Servers down on May 5th at 14:27 UTC?

Hi all!

That is great to hear!

The status page has been updated as well to "Resolved - We fixed the connectivity issue and all our systems are back online and functional."

Thanks again and have a great Sunday!

Esther

 

Posted by Manuel_PRTX
Digon

Re: Teamviewer Servers down on May 5th at 14:27 UTC?

Yes, I can login now.

Posted by srp
Henagon

Re: Teamviewer Servers down on May 5th at 14:27 UTC?

Confirmed that I'm operational again. Thanks for the quick work whereever you're operating from.

Steve

Posted by RichieB
Electron

Re: Teamviewer Servers down on May 5th at 14:27 UTC?

Can login now - BUT, something sure seems screwy: connected desktop to control mobile phone (remote), and it's doing all kind of things on its own: the phone is sitting on table not being touched, doing nothing in the TV remote window, but all kinds of 'touches' are happening - the phone is making calls on its own, changing volume, etc. Never had this happen before....

Posted by hossamnoaman
Electron

Re: Teamviewer Servers down on May 5th at 14:27 UTC?

yes it works now properly

thanks

Posted by lindadlaw
Henagon

Re: Teamviewer Servers down on May 5th at 14:27 UTC?

Confirmed. Can now connect to server. Thanks!