I have been assigned three automated service cases today from three unknown individuals. We only use Teamviewer with service calls that we start. Where did these three cases come from?
Check from the management console for a Quick Support module connected to your account. If present, is it possible that the same has been distributed voluntarily by your structure?
Where do these come from? they are not with our company, it happens 2-4 times a month that we are assigned unknown users.